All Products

Click on any of the products below for details, pricing, and to buy online!

Jump to:

Advice/Education Solutions
Communications Offerings
Cybersecurity Solutions
Digital Offerings
QAIB
Contact Center Offerings

4 pack
Rollover Training 

Work smarter to win more business with low exposure and give retirement investors better choices. This training is for Financial advisors and all who service or support Rollover business

Course Content:

  • Module 1: Smart Ways to Access Rollovers
  • Module 2: Smart Rollover Practices
  • Module 3: Smart Pricing
  • Module 4: Managing Exposures
4 pack 
Sample Templates 4 Pack 

Sample templates are the simple way to formalize the key requirements of the DoL Fiduciary Rule by making changes to the standard forms and adding necessary disclosures. The Sample Template 4 Pack includes Investment Discovery and Recommendations and Rollover Discovery and Recommendations.

bundle 408g 
Making the Most of 408g - The Series

Making the Most of 408(g) is a series of four reports (“Series”) designed to inform the decision and optimize the implementation of the 408(g) exemption. Each report is focused on a separate area of interest so that together the Series offers a broad understanding of the opportunities and implications of the 408(g).

The Series consists of reports covering:

  • Agreements, Disclosures, Notifications
  • Generally Accepted Investment Theories
  • Marketing 408(g)
  • Risk Management
408g Agree
Making the Most of 408g - Agreements, Disclosures, Notifications

This paper is one of a series that is intended to provide users and those considering use of 408(g) with guidance from the perspective of the independent auditor and independent expert required by the exemption.

This paper presents best practices for complying with audit and certification requirements relating to this communication.

Investment 408g
Making the Most of 408g - Investment Theories

This paper is one of a series intended to provide users and those considering use of 408(g) with guidance from the perspective of the independent auditor and independent expert required by the exemption.

This paper presents best practices for complying with audit and certification requirements for the variety of Generally Accepted Investment Theories.

Marketing 408g
Making the Most of 408g - Marketing 408g

This paper is one of a series intended to provide users and those considering use of 408(g) with guidance from the perspective of the independent auditor and independent expert required by the exemption.

This paper describes opportunities to leverage the 408(g) process to increase confidence of existing clients and make advice services more compelling for prospective clients.

risk
Making the Most of 408g - Risk Management 

This paper is one of a series intended to provide users, and those considering use of 408(g) with guidance from the perspective of the independent auditor and independent expert required by the exemption.




eDelivery
e-Delivery Benchmark Study

DALBAR identifies the biggest e-delivery concerns that the Financial Services industry faces, highlighting:

  • Paperless adoption rates for the most common communications
  • Annual savings from e-delivery and spending on boosting adoption
  • Obstacles faced in converting investors to electronic
  • Tactics and strategies utilized to gain consent
  • Methods of promoting e-delivery and driving investor action
  • How clients make use of the service and what potential issues might affect the experience
  • How clients are alerted to the availability of new documents and how are they accessed
  • Reasons for suspending e-delivery
perfreport
Trends and Best Practices in Performance Reporting

Performance reporting paints a complete picture of a portfolio and provides a deep look into the allocations, performance and investments that make up clients’ accounts. These tools go beyond the quarterly statement and assist clients in understanding their investment strategies and help to identify when changes need to be made. DALBAR’s Trends & Best Practices in Performance Reporting reveals the features that make these documents, vital components to the firm-advisor-client relationship, best-in-class.


execsummary
State of Authentication in Financial Services – Executive Summary

DALBAR and ThinkAdvisor conducted a survey of leading financial institutions to catalog the authentication practices currently being used across four points of entry into your records, including: websites, mobile devices, interactive voice response units (“IVR”), telephone contact centers, and online statements. This Executive Summary provides an overview of these defenses and allows your organization to compare its own cybersecurity practices to the financial community at large.

Roundtable
Multi-Sector Cyber-Defense Collaborative

Multi-sector Cyber-defense Collaborative (“MCC”) is a membership group formed to identify and share the most effective practices being used by financial services institutions and service providers to combat the threat of cybercrime. Through a combination of in-person and virtual meetings, each member gains access to the combined knowledge of MCC members. Tools are in place to allow a free exchange of ideas and to provide advance notice of potential cyber threats.

execsummary
State of Authentication in Financial Services – Authentication Trends

DALBAR’s Authentication Trends Report assists financial institutions in determining which practices need to be added or enhanced and the sequence for making improvements based on the risk, cost, timeframe and hurdles to overcome. This report breaks down the cyber-defenses currently in place for various points of entry, lines of business and audiences. Potential vulnerabilities are identified, as are specific practices gaining traction and falling out of favor. This report will assist institutions in setting priorities based on risk, cost, timeframe and hurdles to overcome.




State of the Industry - Online Enrollment
State of the Industry - Online Enrollment

The benefits of a Web-based enrollment experience are numerous - higher efficiency, lower likelihood of abandonment, immediate recognition of incomplete data, easier tracking, - just to name a few. DALBAR took a look at the State of the Industry with respect to Online Enrollment processes - participants' first experience with their plan provider - and measured the success of the efforts providers put forth in ensuring that they are offering nothing short of a crystal clear, engaging and seamless experience.

Best in Class Home Pages
Best-in-Class Life Insurance and Annuity Home Pages

First impressions Count! We're offered a very small window in time to get a reaction. Ideally, function and usability should take precedence over how one judges a Home Page, but there is that "appearance" issue to contend with as well. Ultimately, that first experience has the strongest impact on the big decision to take another step...

This report highlights the 10 Life Insurance and Annuity Web sites that DALBAR analysts identify as "Best-in-Class".

State of the Industry – Online Account Opening
State of the Industry – Online Account Opening

Offering anything other than a robust and captivating online pre-sale and account opening experience is one quick way to hamper the sales process. DALBAR’s State of the Industry – Online Account Opening research delves into the account opening experience offered to self-directed, robo-advisor and managed account clients and highlights best-in-class practices.

Best in Class Home Pages
Best-in-Class Plan Participant Home Pages

First impressions Count! We're offered a very small window in time to get a reaction. Ideally, function and usability should take precedence over how one judges a Home Page, but there is that "appearance" issue to contend with as well. Ultimately, that first experience has the strongest impact on the big decision to take another step...

This report highlights the 10 Plan Participant Web sites that DALBAR analysts identify as "Best-in-Class".

MI - The World of Mobile Optimized Web Sites
Mobile InSIGHT - The World of Mobile Optimized Web Sites

In order to remain 'in the customer's view', financial firms must stay current and leverage the mobile Web to establish a meaningful presence on their customers’ devices. However, two overarching questions remain: exactly what content should be mobile accessible and what is the best way to utilize screen space?

DALBAR's Mobile InSIGHT analyzed financial services firms’ mobile optimized Web sites and recognized those who create a meaningful user experience fit for mobile consumption.

Ranking Report

Mobile InSIGHT – Innovations in the World of Apps
This report analyzes financial services firms’ mobile software applications and recognizes those pacesetters whose mobile apps have led them to a higher, more continuous level of visibility. Read about trends and best practices, see app ratings, benchmarking stats and more.

TBP Web
NEW! Trends and Best Practices On the Web

What do financial services firms need to do to stay competitive in this rapidly changing digital landscape? Just as consumers shop around for financial services, providers likewise need to be aware of the digital features being deployed by their peers and which are resonating with website visitors. DALBAR’s Trends and Best Practices: On the Web will allow firms to stay on top of the latest trends and strategically position their offerings to avoid costly missteps. Pre-order your copy now!

supportingpp
NEW! Supporting the Current and Future Financial Health of Plan Participants

Making employees' financial health a top priority just makes good business sense because it increases dollars and cents. Employees who are unduly burdened by financial stress are less productive, less focused, less healthy and more litigious. DALBAR looked at providers’ offerings to plan sponsors that address participants financial health - current and future. This study looks at the financial wellness resources made available (impacting employees’ current financial health), as well as the measures utilized to enable sponsors to gauge the health of their plan (impacting employees’ future financial health).

The impact that employees’ financial stress has on a firm's bottom line cannot be overstated.


SQM Caller Authentication Study
SQM Industry Insight: Caller Authentication in Financial Services

This study looks at the specific identifiers used for customers across the industry based on actual observations and considers the trade-offs to added security such as burdening the customer and increasing handle time. The study also considers the role of the automated phone system and looks at technologies which could fundamentally alter the way the security check is handled in the future.

SQM Call Center Survey Findings
2016 Financial Services Contact Center Survey Findings

DALBAR's bi-annual Contact Center Survey takes an in-depth look at many of the issues that matter most to contact center managers within the Financial Services industry. Responses from over 40 leading financial organizations provide broad-based benchmarks for your firm over a wide range of topics.


For more information about DALBAR's online store, please contact Cory Clark at 617.624.7156.