Using proprietary criteria based on years of industry research, DALBAR supports firms in their pursuit of a superior standard of care in their digital customer experience. Through the identification of trends and best practices and consistent monitoring, firms are able to exceed industry standards, correct weak points, reduce costs, achieve consistency and reach business goals.
Digital research is available in our online store including: State of the Industry, Best-in- Class, Trends and Best Practices and Innovations in the World of Mobile. We consistently add new and interesting reports, choosing topics based on years of industry knowledge and constant monitoring of the financial services digital landscape.
DALBAR understands that firms have unique needs based on many factors. From a simple consult to a large scale research report, we work with you to deliver data and insights that will help you make effective decisions to help reach your goals.
The WebMonitor program tracks and recognizes financial services websites that capitalize on the potential of technology while at the same time respecting the behavioral imperatives and preferences of users.
The Mobile InSIGHT program highlights trailblazers whose excursion into the mobile expanse has successfully led them to a higher, more continuous level of visibility. The program identifies the latest trends and most innovative practices in the mobile landscape.
Get a complete look at the mobile environment from the user’s point of view in ease, efficiency, functionality and relevance of both mobile software applications and mobile optimized websites. Prioritize enhancements based on actionable insights that bring your customers’ experiences to the next level.
Find out who’s who in the world of mobile and keep updated on new and improved features as well as trends and best practices in the industry. Utilize data and insights to create a plan that will help you remain in the customer’s view.
Our custom solutions allow us to serve each customer's unique needs. Using a superior standard of care we provide the data that will mean the most to help achieve your goals.
DALBAR’s digital expertise is not limited to our off-the-shelf products. Through a close consultation with our web and mobile experts, we can structure an engagement that will meet your firm’s specific needs while still leveraging DALBAR’s years of digital tracking and monitoring experience. Engagement options include:
Firms that want to differentiate themselves from competitors can earn a third party endorsement of their digital experience. The Communication Seal is the DALBAR award and sign of distinction earned by digital communications that achieve excellence in content, design and usability. It may be used/displayed in marketing, promotional materials, on the company web/mobile site, or used independently to promote the firm's achievement.