Investor Statement Rankings

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  • Investor Statement Rankings

Variable Annuity

Investor Statements are a critical line of communication between financial services firms and their clients. DALBAR's annual rankings indicate which firms are using this tool most effectively and efficiently to communicate with their clients.

 
 
 
Variable Annuity Investor Statements 2018
 
 
1
AIG
 
 
2
Thrivent Financial
 
 
3
Jackson National
 
 
4
Pacific Life
 
 
5
Protective
 
 
 
 
Variable Annuity Investor Statements 2017
 
 
1
AIG
 
 
2
Thrivent Financial
 
 
3
THE HARTFORD
 
 
4
Protective
 
 
5
Pacific Life
 
 
 
 
Variable Annuity Investor Statements 2016
 
 
1
AIG
 
 
2
Thrivent Financial
 
 
3
The Hartford
 
 
4
Pacific Life
 
 
5
Protective
 
 
 
 
Variable Annuity Investor Statements 2015
 
 
1
AIG
 
 
2
AXA Equitable
 
 
3
Thrivent Financial
 
;

Mutual Fund

Investor Statements are a critical line of communication between financial services firms and their clients. DALBAR's annual rankings indicate which firms are using this tool most effectively and efficiently to communicate with their clients.

 
 
 
Mutual Fund Statements 2018
 
 
1
BlackRock
 
 
2
VOYA Investment Management
 
 
3
Invesco
 
 
4
American Funds
 
 
5
Federated Funds
 
 
 
 
Mutual Fund Investor Statements 2017
 
 
1
BlackRock
 
 
2
VOYA Investment Management
 
 
3
American Funds
 
 
4
Invesco
 
 
5
Federated Funds
 
 
 
 
Mutual Fund Investor Statements 2016
 
 
1
BlackRock
 
 
2
VOYA Investment Management
 
 
3
American Funds
 
 
4
Invesco
 
 
5
Transamerica
 
 
 
 
Mutual Fund Investor Statements 2015
 
 
1
BlackRock
 
 
2
VOYA Investment Management
 
 
3
Invesco
 
 
4
American Funds
 
 
5
Waddell & Reed
 
 
 
 
Mutual Fund Investor Statements 2014
 
 
1
BlackRock
 
 
2
Invesco
 
 
3
VOYA Investment Management
 
 
4
Waddell & Reed
 
 
5
American Funds
 
 
6
Transamerica
 
 
7
Federated Funds
 
 
8
John Hancock
 
 
9
Thrivent Financial
 
 
10
J.P. Morgan
 
 
11
SEI
 
 
 
 
Mutual Fund Investor Statements 2013
 
 
1
BlackRock
 
 
2
Lord Abbett
 
 
3
Transamerica
 
 
4
Invesco
 
 
5
Federated Funds
 
 
6
Waddell & Reed
 
 
7
ING
 
 
8
Delaware Investments
 
 
9
American Funds
 
 
10
Dreyfus
 
 
11
John Hancock
 
 
12
SEI
 
 
13
J.P. Morgan
 
 
14
Putnam
 
 
15
Thrivent Financial
 
 
 
 
Mutual Fund Investor Statements 2012
 
 
1
Lord Abbett
 
 
1
Blackrock
 
 
3
Transamerica IDEX
 
 
4
Federated Funds
 
 
5
INVESCO
 
 
6
Delaware Investments
 
 
7
Wadell & Reed
 
 
8
John Hancock
 
 
9
ING
 
 
10
PIMCO
 
 
11
American Funds
 
 
 
 
Mutual Fund Investor Statements 2011
 
 
1
Blackrock
 
 
2
Lord Abbett
 
 
3
Federated Funds
 
 
4
Wadell & Reed
 
 
5
John Hancock
 
 
6
ING
 
 
7
PIMCO
 
 
 
 
Mutual Fund Investor Statements 2010
 
 
1
Blackrock
 
 
2
Lord Abbett
 
 
3
Federated Funds
 
 
4
Wadell & Reed
 
 
 
 
Mutual Fund Investor Statements 2009
 
 
1
Blackrock
 
 
2
Federated Funds
 
 
3
SEI
 
 
4
Wadell & Reed
 
 
5
MFS
 
 
 
 
Mutual Fund Investor Statements 2008
 
 
1
Blackrock
 
 
2
Federated Funds
 
 
3
OppenheimerFunds
 
 
4
Principal Financial
 
 
5
American Century
 
 
6
Seligman Funds
 
 
7
Thrivent Financial
 
 
8
Evergreen Funds
 
 
9
Van Kampen
 
 
10
Wadell & Reed
 
 
 
 
Mutual Fund Investor Statements 2007
 
 
1
Blackrock
 
 
2
Thrivent Financial
 
 
3
American Century
 
 
4
Federated Funds
 
 
5
OppenheimerFunds
 
 
6
Wadell & Reed
 
 
7
Evergreen Funds
 
 
8
MFS
 
 
9
AIM Investments
 
 
10
Van Kampen
 
 
11
Putnam
 
 
12
Pimco Advisors
 
 
 
 
Mutual Fund Investor Statements 2006
 
 
1
MFS
 
 
2
Blackrock
 
 
3
Thrivent Financial
 
 
4
American Century
 
 
5
OppenheimerFunds
 
 
6
Putnam
 
;

Brokerage

Investor Statements are a critical line of communication between financial services firms and their clients. DALBAR's annual rankings indicate which firms are using this tool most effectively and efficiently to communicate with their clients.

 
 
 
Brokerage Investor Statements 2018
 
 
1
Pershing
 
 
2
Merrill Lynch
 
 
3
Morgan Stanley
 
 
4
Edward Jones
 
 
5
Raymond James
 
 
 
 
Brokerage Investor Statements 2017
 
 
1
Merrill Lynch
 
 
2
Pershing
 
 
3
Morgan Stanley
 
 
4
Edward Jones
 
 
5
Baird
 
 
 
 
Brokerage Investor Statements 2016
 
 
1
Merrill Lynch
 
 
2
Pershing
 
 
3
Morgan Stanley
 
 
4
Edward Jones
 
 
5
Raymond James
 
 
 
 
Brokerage Investor Statements 2015
 
 
1
Merrill Lynch
 
 
2
Edward Jones
 
 
3
Pershing
 
 
4
Morgan Stanley
 
 
5
Raymond James
 
 
 
 
Brokerage Investor Statements 2014
 
 
1
Edward Jones
 
 
2
Pershing
 
 
3
Morgan Stanley
 
 
4
Raymond James
 
 
5
Merrill Lynch
 
 
6
National Financial
 
 
7
Wells Fargo
 
 
8
UBS Financial Services
 
 
9
Baird
 
 
10
Charles Schwab
 
 
11
LPL
 
 
 
 
Brokerage Investor Statements 2013
 
 
1
Pershing
 
 
2
Morgan Stanley
 
 
3
Merrill Lynch
 
 
4
Raymond James
 
 
5
Edward Jones
 
 
6
National Financial
 
 
7
Baird
 
 
8
Wells Fargo
 
 
9
UBS Financial Services
 
 
10
LPL
 
 
11
Charles Schwab
 
 
 
 
Brokerage Investor Statements 2012
 
 
1
Morgan Stanley Smith Barney
 
 
2
Pershing
 
 
3
Merrill Lynch
 
 
4
Raymond James
 
 
5
National Financial
 
 
6
Edward Jones
 
 
7
Baird
 
 
8
Wells Fargo Advisors
 
 
9
UBS Financial Services
 
 
10
LPL
 
 
11
Charles Schwab Retail
 
 
12
Fidelity
 
 
 
 
Brokerage Investor Statements 2011
 
 
1
Morgan Stanley Smith Barney
 
 
2
Pershing
 
 
3
Merrill Lynch
 
 
4
Raymond James
 
 
5
Baird
 
 
6
UBS Financial Services
 
 
7
Edward Jones
 
 
8
Wells Fargo Advisors
 
 
9
National Financial
 
 
10
LPL
 
 
11
Charles Schwab Retail
 
 
12
Fidelity
 
 
 
 
Brokerage Investor Statements 2010
 
 
1
Morgan Stanley Smith Barney
 
 
2
Merrill Lynch
 
 
3
Pershing
 
 
4
Raymond James
 
 
5
Edward Jones
 
 
6
RW Baird
 
 
7
Wells Fargo Advisors
 
 
8
National Financial
 
 
9
UBS Financial Services
 
 
10
LPL
 
 
11
Charles Schwab Retail
 
 
12
Fidelity
 
 
 
 
Brokerage Investor Statements 2009
 
 
1
Pershing
 
 
2
Edward Jones
 
 
3
Morgan Stanley Smith Barney
 
 
4
Raymond James
 
 
5
UBS Financial Services
 
 
6
LPL
 
 
7
Merrill Lynch
 
 
8
National Financial
 
 
9
Fidelity
 
 
 
 
Brokerage Investor Statements 2008
 
 
1
Pershing
 
 
2
Edward Jones
 
 
3
LPL
 
 
4
Merrill Lynch
 
 
5
UBS Financial Services
 
 
6
Raymond James
 
 
7
Charles Schwab Retail
 
 
8
National Financial
 
 
9
Smith Barney
 
 
10
Goldman Sachs
 
 
11
Charles Schwab Institutional
 
 
 
 
Brokerage Investor Statements 2007
 
 
1
Edward Jones
 
 
2
Merrill Lynch
 
 
3
Raymond James
 
 
4
Pershing
 
 
5
Baird
 
 
6
National Financial Services
 
 
7
LPL
 
 
8
Fidelity
 
 
9
Ameriprise Financial
 
 
10
Charles Schwab
 
 
11
Wells Fargo
 
 
12
UBS Financial Services
 
 
13
Smith Barney
 
 
 
 
Brokerage Investor Statements 2006
 
 
1
Merrill Lynch
 
 
2
Edward Jones
 
 
3
Pershing
 
 
4
Baird
 
 
5
National Financial
 
 
6
Charles Schwab
 
 
7
Fidelity
 
 
8
LPL
 
 
9
Ameriprise
 
 
10
Piper Jaffrey
 
 
11
Wells Fargo
 
 
12
UBS
 
 
13
ML Stern
 
 
14
William Blair
 
 
15
Smith Barney
 
 
16
Morgan Stanley
 
;

Defined Benefit Plan Participant

Investor Statements are a critical line of communication between financial services firms and their clients. DALBAR's annual rankings indicate which firms are using this tool most effectively and efficiently to communicate with their clients.

;

Defined Contribution Plan Participant

Investor Statements are a critical line of communication between financial services firms and their clients. DALBAR's annual rankings indicate which firms are using this tool most effectively and efficiently to communicate with their clients.

 
 
 
Defined Contribution Plan Participant Statements 2018
 
 
1
Merrill Lynch
 
 
2
Prudential Financial
 
 
3
MassMutual
 
 
4
Principal Financial Group
 
 
5
Securian
 
 
 
 
Defined Contribution Plan Participant Statements 2017
 
 
1
Merrill Lynch
 
 
2
Prudential Financial
 
 
3
MassMutual
 
 
4
Principal Financial Group
 
 
5
Securian
 
 
 
 
Defined Contribution Plan Participant Statements 2016
 
 
1
Bank of America Merrill Lynch
 
 
2
Prudential Financial
 
 
3
MassMutual
 
 
4
Principal Financial Group
 
 
5
Securian
 
 
 
 
Defined Contribution Plan Participant Statements 2015
 
 
1
Merrill Lynch
 
 
2
Prudential Financial
 
 
3
MassMutual
 
 
4
T. Rowe Price
 
 
5
Principal Financial Group
 
 
 
 
Defined Contribution Plan Participant Statements 2014
 
 
1
Merrill Lynch
 
 
2
Prudential Financial
 
 
3
MassMutual
 
 
4
Principal Financial Group
 
 
5
T.Rowe Price
 
 
6
Securian
 
 
7
American Funds
 
 
8
TIAA-CREF
 
 
9
Great West
 
 
10
Transamerica Retirement
 
 
11
Venture Solutions
 
 
 
 
Defined Contribution Plan Participant Statements 2013
 
 
1
Merrill Lynch
 
 
2
Prudential Financial
 
 
3
MassMutual
 
 
4
Securian
 
 
5
T.Rowe Price
 
 
6
Principal Financial Group
 
 
7
American Funds
 
 
8
Great West
 
 
8
TIAA-CREF
 
 
10
Diversified
 
 
11
ICMA
 
 
12
SCICOM Data Services
 
 
13
BB&T
 
 
 
 
Defined Contribution Plan Participant Statements 2012
 
 
1
Merrill Lynch
 
 
2
Prudential Financial
 
 
3
MassMutual
 
 
4
Securian
 
 
5
T.Rowe Price
 
 
6
Principal Financial
 
 
7
American Funds
 
 
8
TIAA-CREF
 
 
9
Diversified
 
 
10
ICMA
 
 
11
SCICOM Data Services
 
 
12
BB&T
 
 
13
Fidelity
 
 
14
Newport Group
 
 
 
 
Defined Contribution Plan Participant Statements 2011
 
 
1
Merrill Lynch
 
 
2
Principal Financial
 
 
3
T.Rowe Price
 
 
4
MassMutual
 
 
5
Diversified
 
 
6
BNY Mellon
 
 
6
Prudential Financial
 
 
8
THE HARTFORD
 
 
9
ICMA
 
 
10
TIAA-CREF
 
 
11
American Funds
 
 
12
SCICOM Data Services
 
 
13
DWS Investments
 
 
14
Fidelity
 
 
15
Securian
 
 
 
 
Defined Contribution Plan Participant Statements 2010
 
 
1
THE HARTFORD
 
 
2
Merrill Lynch
 
 
3
BNY Mellon
 
 
4
T.Rowe Price
 
 
5
Prudential Financial
 
 
6
Principal Financial
 
 
7
ICMA
 
 
8
DWS Investments
 
 
9
Diversified
 
 
10
TIAA-CREF
 
 
11
Fidelity
 
 
12
SCICOM Data Services
 
 
13
Securian
 
 
14
Newport Group
 
 
 
 
Defined Contribution Plan Participant Statements 2009
 
 
1
Prudential Financial
 
 
2
T.Rowe Price
 
 
3
THE HARTFORD
 
 
4
PNC Global Investment Servicing
 
 
5
Merrill Lynch
 
 
7
TIAA-CREF
 
 
8
Securian
 
 
9
Lincoln Financial Group 401(k)
 
 
 
 
Defined Contribution Plan Participant Statements 2008
 
 
1
Prudential Financial
 
 
2
Prudential Summary Statement 2
 
 
3
Merrill Lynch
 
 
4
THE HARTFORD
 
 
6
Principal Financial
 
 
7
PNC Global Investment Servicing
 
 
8
ICMA
 
 
9
T.Rowe Price
 
 
10
Securian
 
 
11
MassMutual
 
 
12
Prudential Summary Statement
 
 
13
Lincoln Life
 
 
14
M&I
 
 
15
Fidelity
 
 
16
Diversified
 
 
17
MFS
 
 
 
 
Defined Contribution Plan Participant Statements 2007
 
 
1
Merrill Lynch
 
 
2
PFPC
 
 
3
T.Rowe Price
 
 
4
Securian
 
 
5
Principal Financial
 
 
6
Prudential Financial
 
 
7
THE HARTFORD
 
 
8
Scudder
 
 
9
Diversified
 
 
10
Wachovia
 
 
11
MFS
 
 
12
One America
 
 
13
ICMA
 
 
14
Lincoln Life
 
 
15
J.P. Morgan
 
 
16
Investmart
 
 
17
Citistreet
 
 
19
OppenheimerFunds
 
 
20
M&I
 
 
 
 
Defined Contribution Plan Participant Statements 2006
 
 
1
Securian
 
 
2
Merrill Lynch
 
 
3
PFPC
 
 
4
T.Rowe Price
 
 
6
Prudential Financial
 
 
7
Scudder
 
 
8
Diversified
 
 
9
Principal Financial
 
 
10
THE HARTFORD
 
 
11
Wachovia
 
 
12
MFS
 
 
13
ICMA
 
 
14
J.P. Morgan
 
 
15
Investmart
 
 
16
Citistreet
 
 
18
M&I
 
 
19
One Group
 
 
20
TIAA-CREF
 
;

Total Retirement

Investor Statements are a critical line of communication between financial services firms and their clients. DALBAR's annual rankings indicate which firms are using this tool most effectively and efficiently to communicate with their clients.

 
 
 
Total Retirement Plan Participant Statements 2018
 
 
1
Prudential Financial
 
 
2
Merrill Lynch
 
 
3
MassMutual
 
 
4
Principal Financial Group
 
 
5
TIAA
 
;

For more information about DALBAR's SQM Program, please contact Cory Clark at 617.624.7156.

Email Cory Clark

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DALBAR, Inc. is the nation's leading financial services market research firm and performs a variety of ratings and evaluations of practices and communications that are committed to raising the standards of excellence in the financial services and healthcare industries.

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