DALBAR announced today that Putnam Investments has earned the Total Client Experience Award for consistently delivering an exceptional all-around contact center experience to mutual fund shareholders. 2018 marks the eighth consecutive year that Putnam Investments has earned this distinction.
Companies across all industries are increasingly recognizing the importance of the customer experience as a means of differentiating themselves from the competition. This is particularly true in the mutual fund industry, where companies are unable to guarantee a long-term performance advantage over the competition. What they can guarantee however, is a consistently superior customer experience.
Recognizing the impact of that first connection with one's retirement plan, DALBAR honed in on Online Enrollment processes for Defined Contribution plans and measured the success of providers' efforts in ensuring that a participant's first exposure to their plan is positive and ends with successful enrollment. The best processes were identified and the winners are...
Even with all of the modern tools at their disposal, financial advisors rely on the contact centers of the financial service providers they work with to transact business and resolve complex issues.
Many sales practices currently being used in the enormous IRA Rollover market are in violation of new FINRA and long standing ERISA requirements but in the absence of proper compliance procedures, the violations go undetected and uncorrected. The common violation in question is the rollover process and not the investment process.
For the most part, compliance with existing regulations regarding the rollover act itself has gone unattended while many firms cautiously await a final resolution of the DoL Fiduciary Rule (“DoL Rule”) before making any changes.
Dalbar announced that Putnam Investments has received its 2016 Total Client Experience Award today. Putnam Investments has earned the prestigious award recognizing their commitment to providing a superior level of service when looking at all aspects of the shareholder’s telephone interactions with the company.
Today Dalbar announced the winners of the 2016 Financial Intermediary Service Award.
The Best Interest Contract Exemption forces advisers with IRAs or retirement plans to divest all unreasonable compensation. But what exactly is reasonable?
The argument has been made that regulating the practice of acting in an investor’s best interest will equate to greater returns as investors’ will receive better investment recommendations.
Dalbar, Inc. announced the Top 5 Quality Rankings across the three most important customer touchpoints of financial services companies: Contact Centers, Statements and Websites, based on 2015 year end data.
The long disputed regulation of advice to IRA and ERISA plans appears to be ending and the requirements are likely to be put into effect within months.
Today Dalbar announced the winner of its annual award for excellence in sales support. JPMorgan Funds ranked first in the financial services industry for providing a consistently high level of sales support throughout 2015 and, as a result, earned the Dalbar Award for Excellence in Sales Support.
Dalbar submitted its response to the Department of Labor (“DoL”) regarding its regulatory proposal, Definition of the Term ‘Fiduciary’; Conflict of Interest Rule--Retirement Investment Advice” (“COI Proposal”). The response contained the findings of an analysis of the effect the proposal is likely to have on investors/participants and on the employers who offer retirement plans.
(Boston, MA. January 22, 2014) Dalbar, Inc. announced today that Nationwide was the only Retirement Plan Provider to earn Recognition for Excellence for their exceptional quality of email correspondence with Retirement Plan Sponsors and Third Party Administrators. The Dalbar Recognition for Excellence is only awarded to those firms that exceed stringent standards for communication.
Today Dalbar announced the winner of its annual award for excellence in sales support. JP Morgan Funds ranked first in the financial services industry for providing a consistently high level of sales support throughout 2014, thus earning the Dalbar Award for Excellence in Sales Support.
Today Dalbar released the 2014 winners of its annual Annuity Service Award. AIG Variable Annuities, AXA, Genworth, New York Life, Pacific Life and Prudential Financial emerged as the titans of customer service in 2014.
Dalbar, Inc. announced today the release of its second quarter evaluation of financial services firms mobile apps. This evaluation included an in-depth study and review of 45 applications.
(Boston, MA. May 27, 2014) Dalbar, Inc. announced the release of its first-ever social media rankings of financial services firms. Dalbar explored what it takes to be successful in engaging social media crowds by taking an in-depth look at the social media pages of sixty financial services firms.
(Boston, MA. March 4, 2014) Dalbar, Inc. announced today that Waddell & Reed earned Recognition for Excellence for its exceptional customer service provided to investors and financial advisors. This is the fourth consecutive year that Waddell & Reed has achieved this level of excellence in serving the needs of both investors and financial professionals.
(Boston, MA. December 18, 2013) Today Dalbar released the 2013 winners of its annual Financial Intermediary Service Award. The following firms emerged as service leaders in 2013 (in alphabetical order): Allianz Life Insurance Company, BlackRock, Deutsche Asset & Wealth Management, Goldman Sachs, Lord Abbett, and Pacific Life.
(Boston, MA. December 4, 2013) Today Dalbar released the 2013 winners of its annual Annuity Service Award. AXA Equitable Equi-Vest, Genworth, New York Life Insurance TPD Services, New York Life Insurance Variable Products Service Center, Pacific Life, Prudential Financial and SunAmerica Retirement Income Solutions emerged as the leaders in customer service in 2013.
Dalbar, Inc. announced today the release of the fourth annual Trends and Best Practices in Explanation of Benefit (EOB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.
DALBAR announced today the 2012 winner of its Total Client Experience Award. For the second consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.
Dalbar announced today the 2012 winners of its annual Financial Intermediary Premier Service Award. Pacific Life is the only firm to achieve excellence in the premier service provided to financial professionals in 2012.
Dalbar announces the introduction of its new online tool that estimates the likelihood of a regulatory examination and the penalty associated with an excessive fee finding from such an examination.
Dalbar, Inc. announced today the release of its 14th annual Trends and Best Practices in Investor Statements reports for Brokerage, Mutual Funds, Annuities and Retirement Plans. These reports evaluate the statement’s ability to address the needs of both the investor and the financial professional.
Today Dalbar released the 2011 winners of its annual Financial Intermediary Service Award. Allianz Life Insurance Company, Allstate Life Insurance Company, BlackRock, DWS Investments, Genworth, Goldman Sachs, John Hancock Annuities, Lord Abbett and Pacific Life emerged as service leaders in 2011.
Dalbar released the 2011 winners of its annual Mutual Fund Service Award. BlackRock, DWS Investments, JPMorgan Funds, Lord Abbett, Mainstay Investments, Primerica, Putnam Investments and Transamerica Funds emerged as the leaders in customer service in 2011.
Thomas Chipain of MÊTIS Investment Strategies has been certified by Dalbar, Inc. to be qualified assume the responsibility of as ERISA 3(38) Adviser. This certification grants Thomas Chipain the rights to use the designation of Dalbar Certified ERISA 3(38) Adviser and to disclose the accompanying credentials to the public and in particular to plan fiduciaries who are obligated to prudently select and monitor their advisers.
Dalbar, Inc. announced today the release of the second annual Trends and Best Practices in Explanation of Benefit (EoB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.
Dalbar and T-Base Communications announced today that they have signed a definitive agreement; Dalbar, the leading independent expert for evaluating, auditing and rating communication, and T-Base Communications, North America's leader in ensuring important customer communications materials are inclusive, accessible, and useable by blind, deafblind and partially sighted individuals. T-Base and Dalbar will work together in launching new Accessibility Criteria that measures the effectiveness of standard Explanation of Benefit (EOB) statements, which are considered to be the most important healthcare communication... reporting on what is covered and what is not!
Michael B. Glackin of InR Advisory Services, LLC has been certified by Dalbar, Inc. to assume the responsibility of an ERISA 3(38) Adviser. This certification grants Michael B. Glackin the right to use the designation of Dalbar Certified ERISA 3(38) Adviser and to disclose the accompanying credentials to the public and in particular, to plan fiduciaries who are obligated to prudently select and monitor their advisers.
Do you believe your firm produces cutting-edge investor statements for your clients? If so, why not turn “cutting-edge” into “award-winning” and promote your firm’s commitment to high-quality investor communications?
Dalbar, Inc. announced today the release of its first-ever review and evaluation of statements designed to serve the needs of the nation's wealthiest investors and the advisers who work with them.
Dalbar's 2009 Fourth Quarter Mutual Fund Ranking & Trending Report places T. Rowe Price at number one for consumer websites, earning an "Excellent" designation while Wells Fargo, OppenheimerFunds, Fidelity and Vanguard round out the top five of consumer facing websites. The top spot of the financial professional rankings went to OppenheimerFunds with an "Excellent" designation for the 20th consecutive quarter. American Funds maintained their second place position, followed by Fidelity in third, while Invesco Aim and Franklin Templeton both moved ahead, claiming the fourth and fifth places respectively.
Dalbar again recognized industry leaders in its quarterly DC WebMonitor review of plan sponsor Web sites. With its exceptional range of user support features, high usability and impressive offering of Web capabilities, Transamerica wrested the top spot from its peers in the 3rd quarter ranking. John Hancock’s top honors for Usability and high overall performance earned it a second place finish, with Principal earning the #3 spot overall and top recognition for Web site Functionality. Merrill Lynch and Oppenheimer funds, took the fourth and fifth positions, respectively. All of the top five sites received a “Very Good” designation, the second tier on Dalbar’s three-tiered Web site ranking scale.
In Dalbar’s most recent Life Insurance and Annuity Rankings and Trending report, New York Life and AXA Equitable earned the top two places in the consumer rankings with an “Excellent” designation in the third quarter. Finishing with a “Very Good” Dalbar designation were Pacific Life, MassMutual, TIAA-CREF, SunAmerica, Thrivent Financial, The Hartford, American General and John Hancock Annuities.
Schwab Retirement Plan Services maintained its position at the top of Dalbar's DC WebMonitor Plan Participant ranking for the second quarter of 2009. Second, Third, Fourth and Fifth place went to Merrill Lynch, Transamerica, Prudential Financial and Fidelity, respectively. In a departure from previous quarters, every site in the top five achieved a Dalbar designation of "Excellent".
T. Rowe Price continued to provide exceptional online service for their Mutual Fund customers while earning the number one position in Dalbar's First Quarter Mutual Fund Rankings and Trending Report. The firm also achieved 15 consecutive quarters with an "Excellent" designation. OppenheimerFunds, Vanguard, Wells Fargo, Fidelity, BlackRock and Invesco AIM also captured Dalbar's highest honor, an "Excellent" rating, in the Mutual Fund consumer rankings.
Dalbar announced the introduction of a new service designed to assist retirement plans with the responsibility of selecting and monitoring investments they choose for those employees who don't feel comfortable making their own investment decisions. These investments chosen for employees are qualified default investment alternatives (QDIAs). They were enacted into federal law by the Pension Protection Act of 2006 and implemented through regulations issued by the United States Department of Labor (DoL).