DALBAR Announces 2018 Mutual Fund Service Award Winners

Companies across all industries are increasingly recognizing the importance of the customer experience as a means of differentiating themselves from the competition. This is particularly true in the mutual fund industry, where companies are unable to guarantee a long-term performance advantage over the competition. What they can guarantee however, is a consistently superior customer experience.

DALBAR APPOINTS CHIEF MARKETING OFFICER

(Marlborough, MA. November 15, 2018) DALBAR, Inc., a leading expert in the financial services industry, today announced that Cory Clark has been appointed Chief Marketing Officer. As CMO, Cory will focus on applying industry best practices to achieve more effective customer experience, regulatory compliance, data security and lower costs.

Consequences of Unrestricted MEPS

With the lifting of restrictions on Multiple Employer Plans “MEP” two major shifts are likely to occur in the retirement plan market. First is that all small plans will gravitate to local MEPs that do not include their direct competitors. The second is a massive increase in demand for local MEPs.

Top DC Online Enrollment Practices Identified in DALBAR Study

Recognizing the impact of that first connection with one's retirement plan, DALBAR honed in on Online Enrollment processes for Defined Contribution plans and measured the success of providers' efforts in ensuring that a participant's first exposure to their plan is positive and ends with successful enrollment. The best processes were identified and the winners are...

TIAA Tops Password Security
DALBAR WebMonitor Highlights Best Plan Participant Password Practices

The password is the first line of defense in cyber security but it is also the greatest threat to the client experience. Finding the delicate balance between protection and ease of use was the central focus of DALBAR’s 3rd Quarter WebMonitor of participant web sites. This focus was driven by the growing national concern over cyber security that now requires plan fiduciaries take an active interest in how well participants data and assets are being protected.

Top Annuity Providers Deliver Award-Winning Service in the Face of More Complex Questions

The last 20 years have seen an explosion of self-service options across the financial services landscape. Annuities are no exception, as first websites, and later mobile apps, have empowered customers with information and the ability to transact on their own. This trend has had major implications for the contact centers supporting annuity products.

Telephone Service Matters to Financial Advisors Here's Who Does it Best

Even with all of the modern tools at their disposal, financial advisors rely on the contact centers of the financial service providers they work with to transact business and resolve complex issues.

Top Mutual Fund Contact Centers Maintain Exceptional Service While Adapting to the Fiduciary Rule

In 2017, the Department of Labor’s Fiduciary Rule created new pressures for mutual fund contact centers by redefining what constitutes a fiduciary act more broadly. Today, a casual answer to an investor’s question may be considered fiduciary advice, with all the responsibility that comes with it. Representatives are now required to walk an even finer line between education and advice, the details of which remain vague. It is in this context that DALBAR is pleased to announce the winners of the 2017 Mutual Fund Service Award.

ABG Retirement Plan Services Earns DALBAR’s Seal of Communications Excellence Again

(Boston, MA August 23, 2017) DALBAR, Inc. announced today that ABG Retirement Plan Services (ABGIL) has been awarded the DALBAR Seal of Excellence for Communications through an evaluation of ABG’s plan participant website.

Warning: Now that the Fiduciary Rule is Cast in Stone Common Rollover Practices Violate Regulations

Many sales practices currently being used in the enormous IRA Rollover market are in violation of new FINRA and long standing ERISA requirements but in the absence of proper compliance procedures, the violations go undetected and uncorrected. The common violation in question is the rollover process and not the investment process.

For the most part, compliance with existing regulations regarding the rollover act itself has gone unattended while many firms cautiously await a final resolution of the DoL Fiduciary Rule (“DoL Rule”) before making any changes.

Trump Rally Leaves Average Investor Behind

Dalbar's Annual Report Examines the Roller Coaster Year of 2016

The year 2016 challenged investors’ resolve. Indices flirted with all-time highs while at the same time geopolitical events made fear an ever-present emotion investors had to manage.

Dalbar has been analyzing investor returns for over 20 years and found once again that the average investor did not realize returns that were on par with general market indices. For the 12 months ended December 30, 2016, the S&P 500 index produced an impressive annual return of 11.96%, while the average equity mutual fund investor earned only 7.26%, a gap of 4.70 percentage points. This underperformance is most attributable to January (1.74%) November (1.13%) and December (1.34%).

Dalbar ANNOUNCES ACTIVE VERSUS PASSIVE ANALYSIS

DOES PASSIVE PERFORMANCE OVERCOME INVESTOR BEHAVIOR

Dalbar Inc. announced the release of its analysis of active and passive investing and how these approaches affect the returns investors earn. Following its long tradition of looking past theoretical investment statistics, Dalbar has measured the impact these investments have on investors’ wallets.

Putnam Investments Earns Dalbar's Total Client Experience Award for the 6th Consecutive Year

Dalbar announced that Putnam Investments has received its 2016 Total Client Experience Award today. Putnam Investments has earned the prestigious award recognizing their commitment to providing a superior level of service when looking at all aspects of the shareholder’s telephone interactions with the company.

Dalbar's Best of the Best In Investor Statements In 2016

Dalbar has identified Merrill Lynch, BlackRock, Bank of America Merrill Lynch, Prudential, MassMutual and AIG as the #1 ranked statements in each of their respective peer groups.

Dalbar Announces the 2016 Annuity Service Award Winners

Dalbar identifies the top annuity providers when it comes to service to contract owners. AIG, AXA and Prudential stood out from the rest of the industry, earning the coveted Dalbar 2016 Annuity Service Award.  

Dalbar Announces the Winners of the 2016 Financial Intermediary Service Award

Today Dalbar announced the winners of the 2016 Financial Intermediary Service Award. 

Dalbar Announces Its 2016 Insurance Service Award Winner

(Boston, MA. December 8, 2016) Today Dalbar announced the winner of its annual Insurance Service Award. For the second consecutive year The Guardian Life Insurance Company of America’s (Guardian) Individual Disability Income Insurance topped the insurance contact center rankings and earned the Insurance Service Award. Guardian was the only insurance provider to earn this distinction for 2016.

JPMorgan Funds Tops Dalbar’s 2016 Sales Desk Rankings

Dalbar announced the winner of their Excellence in Sales Support Award today. JPMorgan Funds once again topped the sales desk rankings, earning the Excellence in Sales Support Award for the sixteenth consecutive year

DoL Fiduciary Rule Requires Reasonable Compensation Supreme Court Says What Reasonable Is

The Best Interest Contract Exemption forces advisers with IRAs or retirement plans to divest all unreasonable compensation. But what exactly is reasonable? 

Dalbar Offers Template to Create BICE Budget Identifies 13 Impact Areas

Firms have already spent millions in preparation for the April 10, 2017 date of the Best Interest Contract Exemption (“BICE”) of the DoL’s Fiduciary Rule. 

What Do Investors Want…R-E-S-P-E-C-T Dalbar Finds JP Morgan, Prudential & Guardian Deliver

(Boston, MA. July 26, 2016) According to a recent Dalbar Study on meeting the needs of wealthy investors, the things that really have a negative impact on their overall customer service experience, and make them consider moving their money, is when a representative “does not listen, is disinterested and rushes me off the phone.”

Better Investment Recommendations equals Greater Returns? Dalbar Annual Report of Investor Returns Says Not So

The argument has been made that regulating the practice of acting in an investor’s best interest will equate to greater returns as investors’ will receive better investment recommendations.  

Death by Benchmarking (Compensation) Dalbar Introduces Profit-Based Pricing Model Calculator to Avoid Fee Compression

As part of the Best Interest Contract Exemption (BICE), advisors are prohibited from making recommendations that will cause compensation for their services that is in excess of reasonable compensation. 

DOL Fiduciary Rule is the new sheriff in town Dalbar introduces solutions to new law of the land

The Fiduciary Rule is now the “Law of the Land” and financial services institutions and professionals must choose a future course of business.

AIG and Voya Simply the Best Dalbar Announces Best Performers across Contact Centers, Statements & Websites

Dalbar, Inc. announced the Top 5 Quality Rankings across the three most important customer touchpoints of financial services companies: Contact Centers, Statements and Websites, based on 2015 year end data.

Dalbar Announces Best Statements of 2015 BlackRock, Bank of America Merrill Lynch and Merrill Lynch Wealth Management Come Out on Top

Dalbar, Inc. released its 18th annual Trends and Best Practices in Investor Statements report which evaluates the statement’s ability to address the needs of both investors and financial advisors. 

Putnam Investments Earns Dalbar Total Client Experience Award

Dalbar announced today the 2015 winner of its Total Client Experience Award. For the fifth consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Ready or Not: Here Comes BICE Dalbar Announces Tools & Training

The long disputed regulation of advice to IRA and ERISA plans appears to be ending and the requirements are likely to be put into effect within months.

Dalbar Announces Its 2015 Insurance Service Award Winners

Today Dalbar released the 2015 winners of its annual Insurance Service Award. Guardian and Genworth emerged as customer service leaders and ranked #1 and #2 respectively in 2015. 

Dalbar Announces Its 2015 Annuity Service Award Winners

Today DALBAR released the 2015 winners of its annual Annuity Service Award. AIG Variable Annuities, AXA, Genworth, New York Life, and Prudential Financial emerged as the customer service leaders in 2015. 

JPMorgan Ranks #1 and earns Dalbar 2015 Award for Excellence in Sales Support

Today Dalbar announced the winner of its annual award for excellence in sales support. JPMorgan Funds ranked first in the financial services industry for providing a consistently high level of sales support throughout 2015 and, as a result, earned the Dalbar Award for Excellence in Sales Support.

Dalbar Announces Its 2015 Mutual Fund Service Award Winners

Today Dalbar released the 2015 winners of its annual Mutual Fund Service Award. BlackRock, Deutsche Asset & Wealth Management, JPMorgan Funds, MainStay Investments, Primerica, Putnam Investments and Voya emerged as the superior service providers in customer service in 2015. 

Dalbar finds American Century, Edward Jones, Putnam and Wells Fargo put tax resources at their clients’ fingertips

 DALBAR, Inc. announced the release of its Trends and Best Practices in Tax Reporting . This report recognized those brokerage, mutual fund and annuity firms who emphasize tax resources by making them easy to find and easy to use.  

Dalbar: DoL Proposal May Undermine Retirement Saving

Dalbar submitted its response to the Department of Labor (“DoL”) regarding its regulatory proposal, Definition of the Term ‘Fiduciary’; Conflict of Interest Rule--Retirement Investment Advice” (“COI Proposal”). The response contained the findings of an analysis of the effect the proposal is likely to have on investors/participants and on the employers who offer retirement plans.

Dalbar PINPOINTS INVESTOR PAIN ANNUAL REPORT OF INVESTOR RETURNS SHOWS WHEN BIGGEST GAPS OCCURRED

In 30 years of monthly investor returns, Dalbar found that equity investors underperformed the S&P 500 to the greatest extent in October, 2008. In this month, equity investors lost 24.21% compared to an S&P loss of 16.80% for a net underperformance of 7.41 percentage points.

E*Trade, Fidelity Investments and JP Morgan Harness the Power of the Human Voice

Dalbar, Inc. announced today the release of its evaluation of financial services firms mobile apps, which included an in-depth study and review of 45 applications. 

Nationwide earns 2014 Dalbar Recognition for Excellence Award

(Boston, MA. January 22, 2014) Dalbar, Inc. announced today that Nationwide was the only Retirement Plan Provider to earn Recognition for Excellence for their exceptional quality of email correspondence with Retirement Plan Sponsors and Third Party Administrators. The Dalbar Recognition for Excellence is only awarded to those firms that exceed stringent standards for communication.

Putnam Investments Earns Dalbar Total Client Experience Award

Dalbar announced today the 2014 winner of its Total Client Experience Award. For the fourth consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Dalbar Announces Best Investor Statements of 2014 AIG, BlackRock, Edward Jones, MassMutual, Merrill Lynch, & Prudential come out on top

Dalbar, Inc. released its 17th annual Trends and Best Practices in Investor Statements report which evaluates the statement’s ability to address the needs of both investors and financial advisors. The firms ranked #1 include: AIG for annuities, BlackRock for mutual funds, Edward Jones for brokerage, MassMutual for defined benefit, Merrill Lynch for defined contribution, and Prudential for total retirement.

JP Morgan Earns Dalbar 2014 Award for Excellence in Sales Support

Today Dalbar announced the winner of its annual award for excellence in sales support. JP Morgan Funds ranked first in the financial services industry for providing a consistently high level of sales support throughout 2014, thus earning the Dalbar Award for Excellence in Sales Support.

Genworth Earns Dalbar Life & Long Term Care Insurance Service Awards

Dalbar announced today the 2014 winners of its annual Life & Long Term Care Insurance Service Awards. Genworth ranked first for the high quality of service in long term care and third for the quality of service provided to life insurance policyholders. With this industry leading service, Genworth has earned both the Dalbar Long Term Care and Life Insurance Service Awards in 2014.

Dalbar Announces Its 2014 Mutual Fund Service Award Winners

(Boston, MA. December 10, 2014) Today Dalbar released the 2014 winners of its annual Mutual Fund Service Award. BlackRock, Deutsche Asset & Wealth Management, JPMorgan Funds, Lord Abbett, MainStay Investments, Primerica, and Putnam Investments emerged as the premier service providers in customer service in 2014.

Dalbar Announces Its 2014 Annuity Service Award Winners

Today Dalbar released the 2014 winners of its annual Annuity Service Award. AIG Variable Annuities, AXA, Genworth, New York Life, Pacific Life and Prudential Financial emerged as the titans of customer service in 2014.

Dalbar Study Finds Mobile Users Prefer Apps over Sites Franklin Templeton, Merrill Lynch, Nationwide, Wells Fargo respond by “appifying” their mobile sites

Dalbar, Inc. announced today the release of its national evaluation of financial services firms mobile optimized websites. This evaluation included an in-depth study and review of a total of 46 Mobile Web sites across mutual funds, life insurance and annuity and retirement plans.

AllianceBernstein and Jackson National websites promote “Go Green” Dalbar study finds Championing Environment Resounds with Investors

Dalbar, Inc. announced today the release of its national e-Delivery benchmarks study which tracks the trends in delivering statements and other financial documents to investors electronically. The study summarizes the findings of an online survey of digital/project managers, executives, and communication specialists across financial services.

Dalbar Study Highlights Financial Services Titans of Mobile Apps Bank of America, State Farm, TIAA-CREF, VALIC & Vanguard create new and different ways to meet customer needs

Dalbar, Inc. announced today the release of its second quarter evaluation of financial services firms mobile apps. This evaluation included an in-depth study and review of 45 applications.

Dalbar Survey Finds Investors Want the Answer to “How Did MY Account Do?”

(Boston, MA. July 16, 2014) Dalbar, Inc. announced today the release of its national study of what investors find important and want to see most on the statement they receive from their financial services company.

Dalbar and Target Date Analytics Call for Five Point Risk Indicators

(June 9, 2014, Boston, MA) Dalbar, Inc. and Target Date Analytics LLC (Dalbar/TDA) have jointly filed a comprehensive response to the Securities and Exchange Commission (SEC) request for comments on Target Date Fund Name Marketing.

Ameriprise, Prudential, John Hancock & New York Life are Dalbar All-Stars in the World of Social Media

(Boston, MA. May 27, 2014) Dalbar, Inc. announced the release of its first-ever social media rankings of financial services firms. Dalbar explored what it takes to be successful in engaging social media crowds by taking an in-depth look at the social media pages of sixty financial services firms.

American Century, Nationwide Retirement Solutions and USAA earn Dalbar Kudos for Having Mobile Optimized Websites

(Boston, MA. May 19, 2014) Dalbar, Inc. announced today the release of its first-ever national evaluation of financial services firms mobile optimized websites. This evaluation included an in-depth study and review of a total of 44 Mobile Web sites.

Health Insurers need to put the “Explanation” back in EOB

(Boston, MA. April 30, 2014) Dalbar, Inc. announced today the release of the fifth annual Trends and Best Practices in Explanation of Benefit (EOB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

Waddell & Reed earns Dalbar Recognition for Excellence Award

(Boston, MA. March 4, 2014) Dalbar, Inc. announced today that Waddell & Reed earned Recognition for Excellence for its exceptional customer service provided to investors and financial advisors. This is the fourth consecutive year that Waddell & Reed has achieved this level of excellence in serving the needs of both investors and financial professionals.

New York Life Retirement Plan Services Earns Dalbar Mobile Seal of Excellence for its MYLIFENOW App

Boston, MA (January 28, 2014) – Dalbar, Inc. announced today that New York Life Retirement Plan Services (New York Life) was awarded the Dalbar Mobile Seal of Excellence for its MYLIFENOW app.  Recipients of this award demonstrate excellence in multiple evaluation areas and provide an offering that effectively fulfills a need and proves itself worthy of recurring visits.

Putnam Investments Earns Dalbar Total Client Experience Award

(Boston, MA. January 16, 2014) Dalbar announced today the 2013 winner of its Total Client Experience Award. For the third consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Dalbar Announces Its 2013 Financial Intermediary Service Award Winners

(Boston, MA. December 18, 2013) Today Dalbar released the 2013 winners of its annual Financial Intermediary Service Award. The following firms emerged as service leaders in 2013 (in alphabetical order): Allianz Life Insurance Company, BlackRock, Deutsche Asset & Wealth Management, Goldman Sachs, Lord Abbett, and Pacific Life.

Dalbar Announces the Winners of Its 2013 Award for Excellence in Sales Support in Financial Services

(Boston, MA. December 11, 2013) Today Dalbar released the 2013 winners of its annual award for excellence in sales support. For the third consecutive year, Allianz Life Insurance Company of North America and JPMorgan Funds emerged as the leaders in sales support in 2013.

Genworth Earns Dalbar Life & Long Term Care Insurance Service Awards for 2013

(Boston, MA. December 10, 2013) Dalbar announced today the 2013 winners of its annual Life & Long Term Care Insurance Service Awards. Genworth was the only firm in the life insurance or long term care insurance industry to emerge as a leader in customer service for 2013.

Dalbar Announces Its 2013 Annuity Service Award Winners in Financial Services

(Boston, MA. December 4, 2013) Today Dalbar released the 2013 winners of its annual Annuity Service Award. AXA Equitable Equi-Vest, Genworth, New York Life Insurance TPD Services, New York Life Insurance Variable Products Service Center, Pacific Life, Prudential Financial and SunAmerica Retirement Income Solutions emerged as the leaders in customer service in 2013.

Dalbar Announces the Trailblazers in the Mobile Economy

(Boston, MA. November 21, 2013) Dalbar, Inc. announced today the release of its first-ever international evaluation of financial services firms mobile apps. This evaluation included an in-depth study and review of a total of 45 applications.

Pershing earns 2013 Dalbar Recognition for Excellence Award

(Boston, MA. August 5, 2013) Dalbar, Inc. announced today that Pershing earned Recognition for Excellence for providing exceptional call center service to back offices within financial services organizations.

More is Better with Humana, Aetna, and Blue Cross Blue Shield of Michigan; Dalbar releases report on Explanation of Benefit Statements

Dalbar, Inc. announced today the release of the fourth annual Trends and Best Practices in Explanation of Benefit (EOB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

Dalbar Introduces Asset Allocator Ratings as Antidote for Investor Behavior

Dalbar released its annual study on investor returns that reports on what individual investors earn from their mutual funds. As in previous years, the 2013 Quantitative Analysis of Investor Behavior (QAIB) study shows the gap between what investors earned over various time periods up to 20 years and the most popular investment indices.

Waddell & Reed earns Dalbar Recognition for Excellence Award

Dalbar, Inc. announced today that Waddell & Reed earned Recognition for Excellence for its exceptional customer service provided to investors and financial advisors. This is the third consecutive year that Waddell & Reed has achieved this level of excellence in serving the needs of both investors and financial professionals.

Putnam Investments Earns Dalbar Total Client Experience Award

DALBAR announced today the 2012 winner of its Total Client Experience Award. For the second consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Dalbar Announces Its 2012 Financial Intermediary Service Award Winners

Today Dalbar released the 2012 winners of its annual Financial Intermediary Service Award. Allianz Life Insurance Company, BlackRock, DWS Investments, Goldman Sachs, John Hancock Annuities, Lord Abbett, and Pacific Life emerged as service leaders in 2012.

Dalbar Announces the Winners of Its 2012 Award For Excellence in Sales Support in Financial Services

Today DALBAR released the 2012 winners of its annual award for excellence in sales support. For the second consecutive year, Allianz Life Insurance Company of North America and JP Morgan Funds emerged as the leaders in sales support in 2012.

Pacific Life Earns Dalbar Financial Intermediary Premier Service Award

Dalbar announced today the 2012 winners of its annual Financial Intermediary Premier Service Award. Pacific Life is the only firm to achieve excellence in the premier service provided to financial professionals in 2012.

Dalbar Issues Excellence Award to Cigna for Health Care Innovation

Global health service company Cigna (NYSE: CI) is the first health plan to be awarded the Dalbar Recognition for Excellence for 2012. Dalbar issued the excellence award to recognize Cigna's My Personal Champion® program that offers specialized support for customers with serious illnesses.

Dalbar Announces Its 2012 Mutual Fund Service Award Winners in Financial Services

Today DALBAR released the 2012 winners of its annual Mutual Fund Service Award. BlackRock, DWS Investments, JPMorgan Funds, Lord Abbett, Mainstay Investments, Primerica, Putnam Investments and Transamerica Funds emerged as the leaders in customer service in 2012.

Dalbar Announces Online Fiduciary Risk Estimator: New Tool Calculates Financial Exposure to 408(b)(2) ERISA Fee Disclosure Compliance

Dalbar announces the introduction of its new online tool that estimates the likelihood of a regulatory examination and the penalty associated with an excessive fee finding from such an examination.

Ultimate 3(38) to Focus on Upgrading ERISA Fiduciary Status

An important consequence of ERISA fee disclosure regulations is the visibility of fiduciaries who will be required to declare their status in writing after July 1, 2012.

2012 Explanation of Benefits Statements

Dalbar, Inc. announced today the release of the third annual Trends and Best Practices in Explanation of Benefit (EOB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

2012 Trends and Best Practices in Investor Statements

Dalbar, Inc. announced today the release of its 14th annual Trends and Best Practices in Investor Statements reports for Brokerage, Mutual Funds, Annuities and Retirement Plans. These reports evaluate the statement’s ability to address the needs of both the investor and the financial professional.

Fee Disclosure Certification

Forthcoming fee disclosures for all ERISA plans will challenge service providers to demonstrate the value of their services in financial terms and challenge plan sponsors to demonstrate that the services are worth the money. These challenges could be highly disruptive for the service providers and plan sponsors who fail the challenge

2011 Total Client Service Experience Award

DALBAR announced today the 2011 winner of its Total Client Experience Award. Putnam Investments was the first firm to emerge as a leader in the combination of quality, security and accuracy of customer service provided to investors.

2011 Financial Intermediary Service Award Winners

Today Dalbar released the 2011 winners of its annual Financial Intermediary Service Award.  Allianz Life Insurance Company, Allstate Life Insurance Company, BlackRock, DWS Investments, Genworth, Goldman Sachs, John Hancock Annuities, Lord Abbett and Pacific Life emerged as service leaders in 2011.

2011 Sales Desk Support Award Winner

Today Dalbar released the 2011 winners of its annual award for excellence in sales support. Allianz Life Insurance Company of North America and JP Morgan Funds emerged as the leaders in sales support in 2011.

2011 Retirement Plan Service Award Winner

Dalbar announced today the 2011 winners of its annual Retirement Plan Service Award. Prudential Retirement was the only firm in the retirement plan industry to emerge as a leader in customer service in 2011.

2011 Mutual Fund Service Award Winners

Dalbar released the 2011 winners of its annual Mutual Fund Service Award. BlackRock, DWS Investments, JPMorgan Funds, Lord Abbett, Mainstay Investments, Primerica, Putnam Investments and Transamerica Funds emerged as the leaders in customer service in 2011.

2011 Annuity Service Award Winners

Dalbar released the 2011 winners of its annual Annuity
Service Award. AXA Equitable-Equivest, New York Life, Pacific Life, Prudential Financial and
SunAmerica Annuity and Life Assurance Company emerged as the leaders in customer service in 2011.

InvestEdge Earns Dalbar Seal of Excellence

Dalbar, Inc. announced today that InvestEdge, Inc. was awarded the Dalbar Seal of Excellence for Communications on its Client Performance Reporting Documents. The Dalbar Seal is the recognition awarded to financial service communications that display excellence in meeting the needs of their customers.

Thomas Chipain Earns 2011 Dalbar Certified ERISA 3(38) Adviser Award

Thomas Chipain of MÊTIS Investment Strategies has been certified by Dalbar, Inc. to be qualified assume the responsibility of as ERISA 3(38) Adviser. This certification grants Thomas Chipain the rights to use the designation of Dalbar Certified ERISA 3(38) Adviser and to disclose the accompanying credentials to the public and in particular to plan fiduciaries who are obligated to prudently select and monitor their advisers.

MetLife Innovations in Employee Benefits Implementation Earn Dalbar Awards for Excellence

Recognizing MetLife’s achievements in Group Employee Benefits, DALBAR Inc. presented two of the company’s customer service processes with the DALBAR Recognition for Excellence Award.

Dalbar e-Delivery Benchmark Study

Dalbar, Inc.announced today the release of its national e-Delivery Benchmarks study. The e-Delivery Benchmarks report summarizes the findings of an online survey of digital product/project managers, executives, and communication specialists in the brokerage, employer-sponsored retirement plan, life insurance, mutual fund and variable annuity industry. Findings cover the prevalence of electronic delivery of quarterly statements, annual reports, prospectuses, tax documents, transaction confirmations and other client communication.

Arkansas Blue Cross and Blue Shield, Humana & Assurant Group paint a clear picture of health

Dalbar, Inc. announced today the release of the second annual Trends and Best Practices in Explanation of Benefit (EoB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

Dalbar 2010 QAIB - Investors Can Manage Psyche to Capture Alpha

In spite of the recovery of the stock market, a general unease continues as sectors of the economy struggle to gain solid footing. Dalbar’s annual Qualitative Analysis of Investor Behavior (QAIB) continues to present ways to reduce destructive investor behavior.

T. Rowe Price Leads the Way with Fee Disclosure

Dalbar, Inc. announced today the release of its 13th annual Trends and Best Practices in Investor Statements for Retirement Plans. This report evaluates benefit statements ability to address the needs of participants and beneficiaries.

Dalbar and T-Base open access to Healthcare's most important form of communication

Dalbar and T-Base Communications announced today that they have signed a definitive agreement; Dalbar, the leading independent expert for evaluating, auditing and rating communication, and T-Base Communications, North America's leader in ensuring important customer communications materials are inclusive, accessible, and useable by blind, deafblind and partially sighted individuals. T-Base and Dalbar will work together in launching new Accessibility Criteria that measures the effectiveness of standard Explanation of Benefit (EOB) statements, which are considered to be the most important healthcare communication... reporting on what is covered and what is not!

Dalbar releases report on Mutual Fund Statements

Dalbar, Inc. announced today the release of its 13th annual Trends and Best Practices in Investor Statements report for Mutual Fund firms. This report evaluates the client statements ability to address the needs of the investor.

Dalbar Announces Its 2010 Service Award Winners in Financial Services

Today Dalbar released the 2010 winners of its annual Service Awards as well as Key Honors recipients. For over two decades, Dalbar has conducted rigorous testing of service delivery and, each year identifies those mutual fund, broker/dealer, annuity, life insurance and retirement plan providers that were found to be above their peers in service to clients and to financial professionals after a full year of continuous testing.

Michael Glackin Earns 2010 Dalbar Certified ERISA 3(38) Adviser Award

Michael B. Glackin of InR Advisory Services, LLC has been certified by Dalbar, Inc. to assume the responsibility of an ERISA 3(38) Adviser. This certification grants Michael B. Glackin the right to use the designation of Dalbar Certified ERISA 3(38) Adviser and to disclose the accompanying credentials to the public and in particular, to plan fiduciaries who are obligated to prudently select and monitor their advisers.

How Does Your Explanation of Benefits Statement Measure Up to the Competition?

Do you believe your company produces cutting-edge Explanation of Benefits statements? If so, why not turn “cutting-edge” into “award-winning” and promote your company’s commitment to high-quality member communications?

Dalbar Recognizes the Best Websites in Life Insurance & Annuities

The race for Dalbar’s number one ranking for advisor websites in the life insurance & annuity industry has been close for the past few quarters and today AXA Equitable has garnered the top position, edging out American General, who finished in second. Lincoln Financial, MassMutual, SunAmerica, Allstate and The Hartford join these two firms at the top of Dalbar’s Second Quarter Rankings of financial professional websites in the life insurance & annuity industry. All these firms have been awarded an “Excellent” website designation, Dalbar’s highest honor, for their online offerings.

Dalbar Invites Financial Firms to Submit Statements for Annual Ranking Program

Do you believe your firm produces cutting-edge investor statements for your clients? If so, why not turn “cutting-edge” into “award-winning” and promote your firm’s commitment to high-quality investor communications?

Investor Statement Preferences

Dalbar, Inc. announced today the release of its national study of what investors expect to see in a statement from financial services companies. Dalbar’s Investor Statement Preferences study identifies the importance of certain elements in investment and benefit statements.

Financial powerhouses block the on-line trader

Dalbar, Inc. announced today the release of its review of on-line brokerage web sites. This review compared the usefulness of 16 leading on-line brokerage web sites and found that the large, traditional financial services firms such as Bank of America, Fidelity, Vanguard make it very difficult to transact. Customer log-in and open account buttons are small and require detective work to find.

Dalbar Releases Evaluation of Private Client Statements

Dalbar, Inc. announced today the release of its first-ever review and evaluation of statements designed to serve the needs of the nation's wealthiest investors and the advisers who work with them.

Dalbar 2010 QAIB - Investors Regain Footing

After the initial panic in 2008 and early 2009, investors seemed to regain composure and hold steady for the rest of the year, reports Dalbar’s annual Quantitative Analysis of Investor Behavior (QAIB). In fact, the average equity fund investor surpassed the S&P 500 by nearly six percentage points in 2009.

Dalbar Due Diligence for Invest n Retire® ERISA § 3(38) Fiduciaries

PORTLAND‚ Ore.‚ March 26‚ 2010 – Invest n Retire‚ LLC (INR)‚ a recordkeeper in Portland‚ Ore.‚ announced today that it has selected Dalbar‚ Inc. to provide due diligence required to select and monitor ERISA 3(38) investment managers.

Dalbar Recognizes the Best Web Sites in the Mutual Fund Industry

Dalbar's 2009 Fourth Quarter Mutual Fund Ranking & Trending Report places T. Rowe Price at number one for consumer websites, earning an "Excellent" designation while Wells Fargo, OppenheimerFunds, Fidelity and Vanguard round out the top five of consumer facing websites. The top spot of the financial professional rankings went to OppenheimerFunds with an "Excellent" designation for the 20th consecutive quarter. American Funds maintained their second place position, followed by Fidelity in third, while Invesco Aim and Franklin Templeton both moved ahead, claiming the fourth and fifth places respectively.

Health Insurers Befuddle Consumers

Dalbar, Inc. announced today the release of its first-ever national evaluation of health insurance communications, the Explanation of Benefits (EOBs). This evaluation compared the usefulness of the communication from 34 leading insurers, including the federal government's own Medicare program.

Transamerica Retirement Services Earns Dalbar Seal of Excellence for its Web Sites

Dalbar, Inc. announced today that Transamerica Retirement Services, a marketing unit of Transamerica Financial Life Insurance Company, was awarded the Dalbar Seal of Excellence for Communications for its Defined Contribution Plan Participant and Plan Sponsor Web sites, at www.TA-Retirement.com. The Seal is awarded for outstanding communications that effectively and efficiently meet the needs of the intended audience. Dalbar conducted a series of tests on Transamerica's Web sites that established that they meet the principal objectives of the site visitors.

Dalbar Recognizes Top Defined Contribution Plan Sponsor Web Sites for 3rd Quarter 2009

Dalbar again recognized industry leaders in its quarterly DC WebMonitor review of plan sponsor Web sites.  With its exceptional range of user support features, high usability and impressive offering of Web capabilities, Transamerica wrested the top spot from its peers in the 3rd quarter ranking.  John Hancock’s top honors for Usability and high overall performance earned it a second place finish, with Principal earning the #3 spot overall and top recognition for Web site Functionality.  Merrill Lynch and Oppenheimer funds, took the fourth and fifth positions, respectively. All of the top five sites received a “Very Good” designation, the second tier on Dalbar’s three-tiered Web site ranking scale.

Dalbar Highlights Industry Leading Plan Participant Web Sites

After rigorous testing and evaluation, Dalbar recognized the top plan participant sites in its 3rd quarter DC WebMonitor Web site ranking.  Holding its status for the third straight quarter, Schwab Retirement Plan Services was identified as the #1 plan participant Web site. Its extensive level of functionality and numerous onsite support features has enabled the site to maintain its high ranking. Merrill Lynch’s ease of use and range of functionality has placed it in the #2 spot for the second straight quarter. Rounding out the top five are Principal Financial, Transamerica and Fidelity in the respective 3rd, 4th and 5th spots. The top 5 participant sites all earned Dalbar’s designation of ‘Excellent’.

Dalbar Announces Its 2009 Service Award Winners in Financial Services

Today Dalbar released the 2009 winners of its annual Service Awards. For twenty years, Dalbar has conducted rigorous testing of service delivery and, each year, identified those mutual fund, broker/dealer, annuity, life insurance and retirement plan providers that are able to deliver industry-leading service to their customers.

Dalbar Recognizes the Best Web Sites in Life Insurance & Annuities

In Dalbar’s most recent Life Insurance and Annuity Rankings and Trending report, New York Life and AXA Equitable earned the top two places in the consumer rankings with an “Excellent” designation in the third quarter. Finishing with a “Very Good” Dalbar designation were Pacific Life, MassMutual, TIAA-CREF, SunAmerica, Thrivent Financial, The Hartford, American General and John Hancock Annuities.

Guardian Retirement Solutions Wins Dalbar Seal of Excellence for its Transaction Processing

Dalbar, Inc. announced today that Guardian Retirement Solutions, a division of The Guardian Life insurance Company of America, has been awarded the Dalbar Seal of Excellence for its transaction processing capabilities for the fifth consecutive year. The Dalbar Seal is only awarded to those firms that consistently exceed customer expectations for service levels.

e-Delivery Promotional Trends vs. Consumer Triggers of e-Adoption

Paperless Delivery is, without a doubt, most providers' preferred method for delivery of investor communications. Unfortunately, adoption of e-Delivery has been painfully slow. Are providers missing the mark in their promotion of e-Delivery services?

Leading Plan Participant Web Sites Recognized by Dalbar's DC WebMonitor

Schwab Retirement Plan Services maintained its position at the top of Dalbar's DC WebMonitor Plan Participant ranking for the second quarter of 2009. Second, Third, Fourth and Fifth place went to Merrill Lynch, Transamerica, Prudential Financial and Fidelity, respectively. In a departure from previous quarters, every site in the top five achieved a Dalbar designation of "Excellent".

Dalbar's DC Web Rankings Recognize Industry Leading Plan Sponsor Web Sites

For the third quarter in a row, Principal Financial's plan sponsor Web site places first in Dalbar's DC WebMonitor ranking while also earning an "Excellent" Dalbar designation for the first time. Rounding out the top five for Quarter 2-2009 are, in order: Transamerica, John Hancock, The Newport Group and Vanguard.

Securian Retirement Earns Three Dalbar Seals of Excellence for Communications

Dalbar, Inc. announced today that Securian Retirement's defined contribution plan participant Web site and statement have each been awarded the Dalbar Seal of Excellence for Communications for the seventh consecutive year. In addition, the organization's variable annuity statement (carrying the Minnesota Life brand) received the Seal of Excellence for Communications.

Dalbar Recognizes the Best Web Sites in the Mutual Fund Industry

T. Rowe Price continued to provide exceptional online service for their Mutual Fund customers while earning the number one position in Dalbar's First Quarter Mutual Fund Rankings and Trending Report. The firm also achieved 15 consecutive quarters with an "Excellent" designation. OppenheimerFunds, Vanguard, Wells Fargo, Fidelity, BlackRock and Invesco AIM also captured Dalbar's highest honor, an "Excellent" rating, in the Mutual Fund consumer rankings.

Dalbar Recognizes the Best Web Sites in Life Insurance & Annuities

New York Life has managed to maintain an "Excellent" designation for 20 consecutive quarters and capture the number one place in Dalbar'S recent Life Insurance and Annuity Ranking and Trending report. AXA Equitable, finishing in second place, has also joined New York Life in receiving an Excellent rank, while firms such as MassMutual, Pacific Life, Sun America, TIAA-CREF and The Hartford earned a "Very Good" designation for consumer websites.

Dalbar Performs In-House QDIA Validation

Dalbar successfully tested the T. Rowe Price Retirement Funds using the recently announced QDIA Validation standard. In the absence of a standard in December 2007, Dalbar used an informal selection process when selecting the T. Rowe Price Retirement Funds for its PPA compliant 401(k) plan.

Dalbar Announces QDIA Validation Putnam Absolute Return 500 Fund Is Certified

Dalbar announced the introduction of a new service designed to assist retirement plans with the responsibility of selecting and monitoring investments they choose for those employees who don't feel comfortable making their own investment decisions. These investments chosen for employees are qualified default investment alternatives (QDIAs). They were enacted into federal law by the Pension Protection Act of 2006 and implemented through regulations issued by the United States Department of Labor (DoL).

Transamerica Retirement Services Earns Dalbar Seal of Excellence for its Statement and Web Sites

Boston, MA (February 13, 2009) – Dalbar, Inc. announced today that Transamerica Retirement Services’, a marketing unit of Transamerica Financial Life Insurance Company, was awarded the Dalbar Seal of Excellence for Communications for its Defined Contribution Plan Statement and its Defined Contribution Plan Participant and Plan Sponsor Web sites, at ta-retirement.com. com. The seal is awarded to outstanding communications that effectively and efficiently meet the needs of both the plan sponsors and plan participants. Before awarding the seals, Dalbar conducts a series of tests on the statement and Web site’s to establish that they meet the principal objectives of its audience.

Dalbar Announces Its 2008 Service Award Winners in Financial Services

Today Dalbar released the 2008 winners of its annual Service Awards. For more than a decade, Dalbar has conducted rigorous testing of service delivery and, each year, identified those mutual fund, broker/dealer, annuity, life insurance and retirement plan providers that are able to deliver industry-leading service to their customers.