The investor statement is a powerful communication tool that can and should be leveraged to underscore the firm’s commitment to a superior standard of care and build loyalty to your brand.

Trends and Best Practices in Investor Statements

DALBAR's Trends and Best Practices in Investor Statements ranks financial communications and identifies trends and best-in-class practices currently in use by financial firms.

e-Delivery

High quality, in-depth research provides key insight into the state of paperless delivery in the financial services landscape.

Ranked against the best...

Investor Statements are a critical line of communication between financial services firms and their clients. Our annual statement rankings allow you to gauge exactly how your firm’s investor statement stacks up against the biggest and best players in the industry. Audience-specific benchmarks provide an apples-to-apples comparison to your competition and the industry-at-large.

See where you rank...

The DALBAR Communications Seal recognizes firms for their commitment to Excellence in providing quality communications.

Seal Award

Custom Solutions

Our individualized solutions allow us to serve a firm’s unique needs based on their specific objectives.

  • Comprehensive Statement Evaluations give an in-depth analysis of a firm’s account statement accompanied by the statement’s strengths, missed features and any issues negatively impacting the client experience.
  •  A Gap Analysis is a detailed assessment of your firm’s statement, pinpointing missed features and content as well as any issues impacting the client experience.

Learn More

Keep Up-to-date on the latest research

Visit our online store to stay on top of the latest Communication trends and best practices and gain a better understanding of investor behavior with respect to their use of financial services communications.



Collaborate with Communications Leaders

The Advisory Board for Client Reporting brings together Communications leaders to collaborate in finding innovative solutions to common challenges, learn about the latest trends and gain efficiencies.

Trends & Best Practices in Investor Statements


DALBAR's Trends and Best Practices in Investor Statements recognizes top financial communications via a ranking of financial statements, a summary of current best practices in statement content and design and emerging industry trends.

The report will assist firms in:

  • Ensuring that their statement meets or exceeds client expectations
  • Reduce expenses (i.e. avoid statement-related spikes in call center contact)
  • Identifying statement features for consideration
  • Making the case internally for redesigns or updates
  • Promoting your success when applicable

Evaluations are performed for:

  •   Brokerage
  •   Mutual Funds
  •   Variable Annuities
  •   Retirement Plans

Custom Statement Evaluations


Our individualized solutions allow us to serve a firm’s unique needs based on their specific objectives. Listed below are some of the options available.

Comprehensive Statement Evaluations

In-depth analysis of a firm’s account statement accompanied by the statement’s strengths, missed features and any issues negatively impacting the client experience. Statement evaluations also include:

  • Industry Benchmarks
  • Best-in-class Practices
  • Recommendations for Improvements

Gap Analysis

A detailed assessment of your firm’s statement, pinpointing missed features and content as well as any issues impacting the client experience.

Communications Seal Evaluation

DALBAR’s Communications Seal is the recognition awarded to financial communications for Excellence in content, design and usability.

The Communications Seal of Excellence gives firms the opportunity to:

  • Promote 3rd party acknowledgement of their commitment to a superior standard of care
  • Differentiate themselves from competitors
  • Justify expenditures
  • Recognize internal stakeholders



e-Delivery


Having now tracked financial firm’s progression toward electronic delivery for two decades, DALBAR has become the source for e-Delivery intelligence. DALBAR’s comprehensive array of e-Delivery resources helps firms:

  • Identify additional cost saving opportunities
  • Develop smarter, more targeted campaigns
  • Learn innovative practices from leaders in this space
  • Monitor latest trends in paperless communications
  • Identify weaknesses in the onboarding process
  • Better understand consumer sentiment regarding paperless delivery




Advisory Board for Client Reporting

Leaders responsible for client reporting collaborate to find innovative solutions to common challenges learn about the latest trends and gain efficiencies.

The Advisory Board for Client Reporting meets three times per year and pairs DALBAR's industry expertise with peer discussions on issues of greatest importance to members. Discussions often include:

  • Latest regulatory changes and how they are being interpreted
  • Identification of successful cost saving strategies and competitor practices
  • Implementation of new and effective practices
  • Real time feedback on vendors and new software or technology

Advisory board members also receive a preferential rate on DALBAR’s industry research.

For more information about DALBAR's Customized Research & Communication Products, please contact Brooke Halloran at 617.624.7273.