Nationwide Earns Dalbar's Plan Participants Service Award and Recognition for Excellence Awards

Dalbar recognizes Nationwide for its outstanding service to retirement plans. Nationwide has earned four separate Dalbar awards recognizing the level of service being provided to its retirement plan partners, clients and participants in both telephone and email interactions.

Putnam Investments Earns Dalbar's Total Client Experience Award for the 6th Consecutive Year

Dalbar announced that Putnam Investments has received its 2016 Total Client Experience Award today. Putnam Investments has earned the prestigious award recognizing their commitment to providing a superior level of service when looking at all aspects of the shareholder’s telephone interactions with the company.

Dalbar's Best of the Best In Investor Statements In 2016

Dalbar has identified Merrill Lynch, BlackRock, Bank of America Merrill Lynch, Prudential, MassMutual and AIG as the #1 ranked statements in each of their respective peer groups.

Dalbar Announces Its 2016 Mutual Fund Service Award Winners

Dalbar identifies the mutual fund providers leading the industry when it comes to shareholder service

Dalbar Announces the Winners of the 2016 Financial Intermediary Service Award

Today Dalbar announced the winners of the 2016 Financial Intermediary Service Award. 

Dalbar Announces Its 2016 Insurance Service Award Winner

(Boston, MA. December 8, 2016) Today Dalbar announced the winner of its annual Insurance Service Award. For the second consecutive year The Guardian Life Insurance Company of America’s (Guardian) Individual Disability Income Insurance topped the insurance contact center rankings and earned the Insurance Service Award. Guardian was the only insurance provider to earn this distinction for 2016.

LPL Financial Service Teams Earn Dalbar’s Recognition for Excellence Award

Dalbar announced today that LPL Financial has earned Recognition for Excellence Awards for the level of service provided by its Worksite Financial Solutions and Investor Solutions call center support teams.

DoL Fiduciary Rule Requires Reasonable Compensation Supreme Court Says What Reasonable Is

The Best Interest Contract Exemption forces advisers with IRAs or retirement plans to divest all unreasonable compensation. But what exactly is reasonable? 

Dalbar Offers Template to Create BICE Budget Identifies 13 Impact Areas

Firms have already spent millions in preparation for the April 10, 2017 date of the Best Interest Contract Exemption (“BICE”) of the DoL’s Fiduciary Rule. 

Accuracy is Everything when it comes to Service Dalbar Announces Top 3 Mutual Fund, Insurance & Annuity Service Providers

According to the recently released Dalbar study “Meeting the Needs of High Net Worth Investors”, what matters most to wealthy investors when calling a financial services firm is:

Better Investment Recommendations equals Greater Returns? Dalbar Annual Report of Investor Returns Says Not So

The argument has been made that regulating the practice of acting in an investor’s best interest will equate to greater returns as investors’ will receive better investment recommendations.  

Death by Benchmarking (Compensation) Dalbar Introduces Profit-Based Pricing Model Calculator to Avoid Fee Compression

As part of the Best Interest Contract Exemption (BICE), advisors are prohibited from making recommendations that will cause compensation for their services that is in excess of reasonable compensation. 

Dalbar Study Finds Investors Walk If Service Not Up To Snuff

Dalbar recently released its study, Meeting the Needs of the High Net Worth Investor, which examined what is most important to wealthy investors when they call, email or visit the websites of the financial services firms they choose to do business with.

AIG and Voya Simply the Best Dalbar Announces Best Performers across Contact Centers, Statements & Websites

Dalbar, Inc. announced the Top 5 Quality Rankings across the three most important customer touchpoints of financial services companies: Contact Centers, Statements and Websites, based on 2015 year end data.

Dalbar Announces Best Statements of 2015 BlackRock, Bank of America Merrill Lynch and Merrill Lynch Wealth Management Come Out on Top

Dalbar, Inc. released its 18th annual Trends and Best Practices in Investor Statements report which evaluates the statement’s ability to address the needs of both investors and financial advisors. 

Nationwide earns 2015 Dalbar Recognition for Excellence Awards & Plan Participant Service Award

Dalbar, Inc. announced today that Nationwide’s institutional commitment to a superior standard of care earned it four Dalbar awards.

Ready or Not: Here Comes BICE Dalbar Announces Tools & Training

The long disputed regulation of advice to IRA and ERISA plans appears to be ending and the requirements are likely to be put into effect within months.

Dalbar Announces Its 2015 Insurance Service Award Winners

Today Dalbar released the 2015 winners of its annual Insurance Service Award. Guardian and Genworth emerged as customer service leaders and ranked #1 and #2 respectively in 2015. 

Dalbar Announces Its 2015 Financial Intermediary Service Award Winners

Today Dalbar released the 2015 winners of its annual Financial Intermediary Service Award.  BlackRock, Deutsche Asset & Wealth Management, Goldman Sachs, and Pacific Life emerged as service leaders in 2015. 

JPMorgan Ranks #1 and earns Dalbar 2015 Award for Excellence in Sales Support

Today Dalbar announced the winner of its annual award for excellence in sales support. JPMorgan Funds ranked first in the financial services industry for providing a consistently high level of sales support throughout 2015 and, as a result, earned the Dalbar Award for Excellence in Sales Support.

Dalbar Announces Its 2015 Mutual Fund Service Award Winners

Today Dalbar released the 2015 winners of its annual Mutual Fund Service Award. BlackRock, Deutsche Asset & Wealth Management, JPMorgan Funds, MainStay Investments, Primerica, Putnam Investments and Voya emerged as the superior service providers in customer service in 2015. 

BNY Mellon earns Dalbar Recognition for Excellence Award for the call center service they provide for Pacific Funds, Tweedy, Browne Fund Inc., and Voya Financial

Dalbar, Inc. announced today that BNY Mellon earned Recognition for Excellence for the exceptional customer service they provide as the transfer agent for Pacific Funds, Tweedy, Browne Fund Inc. and Voya Financial Mutual Funds & 529 Plans.

Dalbar: DoL Proposal May Undermine Retirement Saving

Dalbar submitted its response to the Department of Labor (“DoL”) regarding its regulatory proposal, Definition of the Term ‘Fiduciary’; Conflict of Interest Rule--Retirement Investment Advice” (“COI Proposal”). The response contained the findings of an analysis of the effect the proposal is likely to have on investors/participants and on the employers who offer retirement plans.

Dalbar PINPOINTS INVESTOR PAIN ANNUAL REPORT OF INVESTOR RETURNS SHOWS WHEN BIGGEST GAPS OCCURRED

In 30 years of monthly investor returns, Dalbar found that equity investors underperformed the S&P 500 to the greatest extent in October, 2008. In this month, equity investors lost 24.21% compared to an S&P loss of 16.80% for a net underperformance of 7.41 percentage points.

Dalbar Study Finds American Funds, Putnam and Voya are Pioneers in Professional Mobile Support

Dalbar, Inc. announced today the release of its evaluation of financial services firms’ financial advisor web sites. This evaluation included an in-depth study and review of 39 Web sites.

Nationwide earns 2014 Dalbar Recognition for Excellence Award

(Boston, MA. January 22, 2014) Dalbar, Inc. announced today that Nationwide was the only Retirement Plan Provider to earn Recognition for Excellence for their exceptional quality of email correspondence with Retirement Plan Sponsors and Third Party Administrators. The Dalbar Recognition for Excellence is only awarded to those firms that exceed stringent standards for communication.

Putnam Investments Earns Dalbar Total Client Experience Award

Dalbar announced today the 2014 winner of its Total Client Experience Award. For the fourth consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Dalbar Announces Its 2014 Financial Intermediary Service Award Winners

Today Dalbar released the 2014 winners of its annual Financial Intermediary Service Award. The following firms emerged as award winners and service leaders in 2014 (in alphabetical order): BlackRock, Deutsch Asset & Wealth Management, Goldman Sachs, Lord Abbett, and Pacific Life.

JP Morgan Earns Dalbar 2014 Award for Excellence in Sales Support

Today Dalbar announced the winner of its annual award for excellence in sales support. JP Morgan Funds ranked first in the financial services industry for providing a consistently high level of sales support throughout 2014, thus earning the Dalbar Award for Excellence in Sales Support.

Genworth Earns Dalbar Life & Long Term Care Insurance Service Awards

Dalbar announced today the 2014 winners of its annual Life & Long Term Care Insurance Service Awards. Genworth ranked first for the high quality of service in long term care and third for the quality of service provided to life insurance policyholders. With this industry leading service, Genworth has earned both the Dalbar Long Term Care and Life Insurance Service Awards in 2014.

Nationwide Earns Dalbar 2014 Plan Participant Service Award

Dalbar announced today the 2014 winner of its annual Plan Participant Service Award. Within the retirement plan industry, Nationwide was the only firm to emerge as a leader in customer service in 2014.

Dalbar Announces Its 2014 Annuity Service Award Winners

Today Dalbar released the 2014 winners of its annual Annuity Service Award. AIG Variable Annuities, AXA, Genworth, New York Life, Pacific Life and Prudential Financial emerged as the titans of customer service in 2014.

Dalbar Study Finds Mobile Users Prefer Apps over Sites Franklin Templeton, Merrill Lynch, Nationwide, Wells Fargo respond by “appifying” their mobile sites

Dalbar, Inc. announced today the release of its national evaluation of financial services firms mobile optimized websites. This evaluation included an in-depth study and review of a total of 46 Mobile Web sites across mutual funds, life insurance and annuity and retirement plans.

Web Sites Fail at Defending 401k Rollover Attrition Dalbar Finds Silver Lining at Voya Financial

(Boston, MA September 15, 2014) Dalbar, Inc. announced today the release of its evaluation of financial services firms' retirement plan web sites. This evaluation included an in-depth study and review of 48 web sites.

Dalbar Study Highlights Financial Services Titans of Mobile Apps Bank of America, State Farm, TIAA-CREF, VALIC & Vanguard create new and different ways to meet customer needs

Dalbar, Inc. announced today the release of its second quarter evaluation of financial services firms mobile apps. This evaluation included an in-depth study and review of 45 applications.

Dalbar Survey Finds Investors Want the Answer to “How Did MY Account Do?”

(Boston, MA. July 16, 2014) Dalbar, Inc. announced today the release of its national study of what investors find important and want to see most on the statement they receive from their financial services company.

The Newport Group and Principal Financial Web Sites make “How am I Doing?” Center Stage for Investors according to the Dalbar Retirement Plan Web Site Leadership Report

Showing employees where they stand on the journey to retirement should be the overriding focus of every retirement plan participant web site. Unfortunately, this central theme is often relegated to some obscure location, tucked away behind the curtain of security. Operational tools, disclosures, fear of making misleading statements, arcane language and decision making tools have pushed the key question, “How Am I Doing?” off the center stage.

Ameriprise, Prudential, John Hancock & New York Life are Dalbar All-Stars in the World of Social Media

(Boston, MA. May 27, 2014) Dalbar, Inc. announced the release of its first-ever social media rankings of financial services firms. Dalbar explored what it takes to be successful in engaging social media crowds by taking an in-depth look at the social media pages of sixty financial services firms.

American Century, Nationwide Retirement Solutions and USAA earn Dalbar Kudos for Having Mobile Optimized Websites

(Boston, MA. May 19, 2014) Dalbar, Inc. announced today the release of its first-ever national evaluation of financial services firms mobile optimized websites. This evaluation included an in-depth study and review of a total of 44 Mobile Web sites.

2014 Dalbar QAIB Highlights Futility of Investor Education

(Boston, MA. April 9, 2014) Dalbar’s annual Quantitative Analysis of Investor Behavior (QAIB) celebrates its twentieth edition of measuring the shortfall in retail investor real returns. Each year, the QAIB report monitors the gap between leading indicators of investment performance and what mutual fund investors actually earn. The report has focused on the fact that in addition to availability and need for cash, the major cause of the shortfall has been withdrawing from investments at low points and buying at market highs.

Waddell & Reed earns Dalbar Recognition for Excellence Award

(Boston, MA. March 4, 2014) Dalbar, Inc. announced today that Waddell & Reed earned Recognition for Excellence for its exceptional customer service provided to investors and financial advisors. This is the fourth consecutive year that Waddell & Reed has achieved this level of excellence in serving the needs of both investors and financial professionals.

New York Life Retirement Plan Services Earns Dalbar Mobile Seal of Excellence for its MYLIFENOW App

Boston, MA (January 28, 2014) – Dalbar, Inc. announced today that New York Life Retirement Plan Services (New York Life) was awarded the Dalbar Mobile Seal of Excellence for its MYLIFENOW app.  Recipients of this award demonstrate excellence in multiple evaluation areas and provide an offering that effectively fulfills a need and proves itself worthy of recurring visits.

Dalbar Announces the 2013 Investor Statement Champions

(Boston, MA. January 9, 2014) Dalbar, Inc. released its 16th annual Trends and Best Practices in Investor Statements report which evaluates the statement’s ability to address the needs of both investors and financial advisors. The firms ranked #1 include: BlackRock for mutual funds, Mass Mutual for defined benefit, Merrill Lynch for defined contribution, Pershing for brokerage, Prudential for total retirement, and SunAmerica for annuities.

Dalbar Announces Its 2013 Financial Intermediary Service Award Winners

(Boston, MA. December 18, 2013) Today Dalbar released the 2013 winners of its annual Financial Intermediary Service Award. The following firms emerged as service leaders in 2013 (in alphabetical order): Allianz Life Insurance Company, BlackRock, Deutsche Asset & Wealth Management, Goldman Sachs, Lord Abbett, and Pacific Life.

Dalbar Announces the Winners of Its 2013 Award for Excellence in Sales Support in Financial Services

(Boston, MA. December 11, 2013) Today Dalbar released the 2013 winners of its annual award for excellence in sales support. For the third consecutive year, Allianz Life Insurance Company of North America and JPMorgan Funds emerged as the leaders in sales support in 2013.

Dalbar Announces Its 2013 Mutual Fund Service Award Winners in Financial Services

(Boston, MA. December 5, 2013) Today Dalbar released the 2013 winners of its annual Mutual Fund Service Award. BlackRock, Deutsche Asset & Wealth Management, JPMorgan Funds, Lord Abbett, MainStay Investments, Primerica, and Putnam Investments emerged as the leaders in customer service in 2013.

Dalbar Announces Its 2013 Annuity Service Award Winners in Financial Services

(Boston, MA. December 4, 2013) Today Dalbar released the 2013 winners of its annual Annuity Service Award. AXA Equitable Equi-Vest, Genworth, New York Life Insurance TPD Services, New York Life Insurance Variable Products Service Center, Pacific Life, Prudential Financial and SunAmerica Retirement Income Solutions emerged as the leaders in customer service in 2013.

Dalbar Announces the Trailblazers in the Mobile Economy

(Boston, MA. November 21, 2013) Dalbar, Inc. announced today the release of its first-ever international evaluation of financial services firms mobile apps. This evaluation included an in-depth study and review of a total of 45 applications.

North American Professional Liability Insurance Agency, LLC (NAPLIA) Announces Strategic Alliance With Dalbar, Inc.

FRAMINGHAM, Mass. (July 31, 2013) -- Dalbar, Inc. and North American Professional Liability Insurance Agency, LLC (NAPLIA) have formed a strategic alliance offering Dalbar 3(38) Certification and reduced costs on professional liability insurance.

More is Better with Humana, Aetna, and Blue Cross Blue Shield of Michigan; Dalbar releases report on Explanation of Benefit Statements

Dalbar, Inc. announced today the release of the fourth annual Trends and Best Practices in Explanation of Benefit (EOB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

Dalbar Introduces Asset Allocator Ratings as Antidote for Investor Behavior

Dalbar released its annual study on investor returns that reports on what individual investors earn from their mutual funds. As in previous years, the 2013 Quantitative Analysis of Investor Behavior (QAIB) study shows the gap between what investors earned over various time periods up to 20 years and the most popular investment indices.

Dalbar releases reports on Investor Statements - Client Statements Still Fall Short Across All Industries In Answering the Question”What am I Paying?”

Dalbar, Inc. announced the release of its 15th annual Trends and Best Practices in Investor Statements reports for Brokerage, Mutual Funds, Annuities and Retirement Plans. These reports evaluate the statement’s ability to address the needs of both the investor and the financial professional.

Putnam Investments Earns Dalbar Total Client Experience Award

DALBAR announced today the 2012 winner of its Total Client Experience Award. For the second consecutive year, Putnam Investments was the only firm to emerge as a leader in the combination of quality, accuracy, and security of customer service provided to investors.

Dalbar Announces Its 2012 Financial Intermediary Service Award Winners

Today Dalbar released the 2012 winners of its annual Financial Intermediary Service Award. Allianz Life Insurance Company, BlackRock, DWS Investments, Goldman Sachs, John Hancock Annuities, Lord Abbett, and Pacific Life emerged as service leaders in 2012.

Pacific Life Earns Dalbar Financial Intermediary Premier Service Award

Dalbar announced today the 2012 winners of its annual Financial Intermediary Premier Service Award. Pacific Life is the only firm to achieve excellence in the premier service provided to financial professionals in 2012.

Genworth Earns Dalbar Life Insurance Service Award

Dalbar announced today the 2012 winners of its annual Life Insurance Service Award. For the second consecutive year, Genworth was the only firm in the life insurance industry to emerge as a leader in customer service in 2012.

Dalbar Issues Excellence Award to Cigna for Health Care Innovation

Global health service company Cigna (NYSE: CI) is the first health plan to be awarded the Dalbar Recognition for Excellence for 2012. Dalbar issued the excellence award to recognize Cigna's My Personal Champion® program that offers specialized support for customers with serious illnesses.

2012 Annuity Service Award Winners

Today DALBAR released the 2012 winners of its annual Annuity Service Award. AXA Equitable-Equivest, Genworth, New York Life, Pacific Life, Prudential Financial and SunAmerica Annuity and Life Assurance Company emerged as the leaders in customer service in 2012.

Dalbar Announces Online Fiduciary Risk Estimator: New Tool Calculates Financial Exposure to 408(b)(2) ERISA Fee Disclosure Compliance

Dalbar announces the introduction of its new online tool that estimates the likelihood of a regulatory examination and the penalty associated with an excessive fee finding from such an examination.

Ultimate 3(38) to Focus on Upgrading ERISA Fiduciary Status

An important consequence of ERISA fee disclosure regulations is the visibility of fiduciaries who will be required to declare their status in writing after July 1, 2012.

2012 QAIB Press Release

While the volatility of the 2011 markets ended with large gains for bond holders and a small profit for equities, the mutual fund investor did not fare as well.

2012 Trends and Best Practices in Investor Statements

Dalbar, Inc. announced today the release of its 14th annual Trends and Best Practices in Investor Statements reports for Brokerage, Mutual Funds, Annuities and Retirement Plans. These reports evaluate the statement’s ability to address the needs of both the investor and the financial professional.

Fee Disclosure Certification

Forthcoming fee disclosures for all ERISA plans will challenge service providers to demonstrate the value of their services in financial terms and challenge plan sponsors to demonstrate that the services are worth the money. These challenges could be highly disruptive for the service providers and plan sponsors who fail the challenge

2011 Financial Intermediary Premier Service Award Winners

Dalbar announced today the 2011 winners of its annual Financial Intermediary Premier Service Award. Pacific Life was the only firm to emerge as a leader in the premier service provided to financial professionals in 2011.

2011 Financial Intermediary Service Award Winners

Today Dalbar released the 2011 winners of its annual Financial Intermediary Service Award.  Allianz Life Insurance Company, Allstate Life Insurance Company, BlackRock, DWS Investments, Genworth, Goldman Sachs, John Hancock Annuities, Lord Abbett and Pacific Life emerged as service leaders in 2011.

2011 Sales Desk Support Award Winner

Today Dalbar released the 2011 winners of its annual award for excellence in sales support. Allianz Life Insurance Company of North America and JP Morgan Funds emerged as the leaders in sales support in 2011.

2011 Life Insurance Service Award Winner

Dalbar announced today the 2011 winners of its annual Life Insurance Service Award. Genworth Financial was the only firm in the life insurance industry to emerge as a leader in customer service in 2011.

2011 Mutual Fund Service Award Winners

Dalbar released the 2011 winners of its annual Mutual Fund Service Award. BlackRock, DWS Investments, JPMorgan Funds, Lord Abbett, Mainstay Investments, Primerica, Putnam Investments and Transamerica Funds emerged as the leaders in customer service in 2011.

2011 Annuity Service Award Winners

Dalbar released the 2011 winners of its annual Annuity
Service Award. AXA Equitable-Equivest, New York Life, Pacific Life, Prudential Financial and
SunAmerica Annuity and Life Assurance Company emerged as the leaders in customer service in 2011.

Dalbar Announces RF™ Curriculum for IRA Advisers

Dalbar’s Registered Fiduciary (“RF™”) program has been upgraded with the addition of the RF™ for IRA that qualifies advisers to meet the requirements of the final regulations on investment advice. These regulations require that investment advice given to any IRA investor or 401(k) participant must meet new fiduciary requirements by December 27, 2011.

Thomas Chipain Earns 2011 Dalbar Certified ERISA 3(38) Adviser Award

Thomas Chipain of MÊTIS Investment Strategies has been certified by Dalbar, Inc. to be qualified assume the responsibility of as ERISA 3(38) Adviser. This certification grants Thomas Chipain the rights to use the designation of Dalbar Certified ERISA 3(38) Adviser and to disclose the accompanying credentials to the public and in particular to plan fiduciaries who are obligated to prudently select and monitor their advisers.

MetLife Innovations in Employee Benefits Implementation Earn Dalbar Awards for Excellence

Recognizing MetLife’s achievements in Group Employee Benefits, DALBAR Inc. presented two of the company’s customer service processes with the DALBAR Recognition for Excellence Award.

Dalbar Announces Registered Fiduciary Program for 401(k) Advisors

Dalbar, Inc. has introduced the first in the nation fiduciary designation that unmistakably identifies advisors that commit in writing to act as fiduciaries and have the skills and training to perform at that level of care. Training for the new designation is provided by a number of Qualified Training Organizations or through a self study program.

Arkansas Blue Cross and Blue Shield, Humana & Assurant Group paint a clear picture of health

Dalbar, Inc. announced today the release of the second annual Trends and Best Practices in Explanation of Benefit (EoB) Statements report. This report evaluates the effectiveness of EOBs in addressing the needs of the health insurance plan member.

Dalbar 2010 QAIB - Investors Can Manage Psyche to Capture Alpha

In spite of the recovery of the stock market, a general unease continues as sectors of the economy struggle to gain solid footing. Dalbar’s annual Qualitative Analysis of Investor Behavior (QAIB) continues to present ways to reduce destructive investor behavior.

Dalbar and FPR.com on 408(b)(2) Delivery Service

(Boston, February 15, 2011) Ever since the release of the regulations on July 15, 2010 broker/dealers have been seeking a method to reliably capture the data required to meet the effective date of July 16, 2011 (which has now been changed to January 1, 2012). These regulations mandate that every covered plan (virtually all 401(k) and most 403(b) plans) must receive prescribed disclosures by the effective date. The problem facing many firms is how to accurately identify all covered plans and secure the required information about each one, since records are not currently maintained in a way that permits compliance.

Dalbar and T-Base open access to Healthcare's most important form of communication

Dalbar and T-Base Communications announced today that they have signed a definitive agreement; Dalbar, the leading independent expert for evaluating, auditing and rating communication, and T-Base Communications, North America's leader in ensuring important customer communications materials are inclusive, accessible, and useable by blind, deafblind and partially sighted individuals. T-Base and Dalbar will work together in launching new Accessibility Criteria that measures the effectiveness of standard Explanation of Benefit (EOB) statements, which are considered to be the most important healthcare communication... reporting on what is covered and what is not!

Dalbar releases report on Mutual Fund Statements

Dalbar, Inc. announced today the release of its 13th annual Trends and Best Practices in Investor Statements report for Mutual Fund firms. This report evaluates the client statements ability to address the needs of the investor.

Brokerage Firms Continue to Emerge from the Middle Ages of Client Reporting

Dalbar, Inc. announced today the release of its 13th annual Trends and Best Practices in Investor Statements report for Brokerage firms. This report evaluates the client statements ability to address the needs of both the investor and the financial professional.

Michael Glackin Earns 2010 Dalbar Certified ERISA 3(38) Adviser Award

Michael B. Glackin of InR Advisory Services, LLC has been certified by Dalbar, Inc. to assume the responsibility of an ERISA 3(38) Adviser. This certification grants Michael B. Glackin the right to use the designation of Dalbar Certified ERISA 3(38) Adviser and to disclose the accompanying credentials to the public and in particular, to plan fiduciaries who are obligated to prudently select and monitor their advisers.

How Does Your Explanation of Benefits Statement Measure Up to the Competition?

Do you believe your company produces cutting-edge Explanation of Benefits statements? If so, why not turn “cutting-edge” into “award-winning” and promote your company’s commitment to high-quality member communications?

Dalbar Recognizes the Best Websites in the Mutual Fund Industry

T. Rowe Price took top honors in Dalbar’s Second Quarter Rankings of consumer websites, earning the firm an “Excellent” website designation.

Dalbar Invites Financial Firms to Submit Statements for Annual Ranking Program

Do you believe your firm produces cutting-edge investor statements for your clients? If so, why not turn “cutting-edge” into “award-winning” and promote your firm’s commitment to high-quality investor communications?

Investor Statement Preferences

Dalbar, Inc. announced today the release of its national study of what investors expect to see in a statement from financial services companies. Dalbar’s Investor Statement Preferences study identifies the importance of certain elements in investment and benefit statements.

Health Insurers Make it Personal on the Web

Dalbar, Inc. announced today the release of its review of health insurance web sites. This review compared the usefulness of 19 leading insurers web sites. The majority of these health insurer web sites offer many resources and helpful tools for consumers interested in maintaining a healthy lifestyle. In direct contrast, Dalbar’s recent report on the usefulness of the Explanation of Benefits Statement found 68% of them received failing grades.

Dalbar Releases Evaluation of Private Client Statements

Dalbar, Inc. announced today the release of its first-ever review and evaluation of statements designed to serve the needs of the nation's wealthiest investors and the advisers who work with them.

Dalbar 2010 QAIB - Investors Regain Footing

After the initial panic in 2008 and early 2009, investors seemed to regain composure and hold steady for the rest of the year, reports Dalbar’s annual Quantitative Analysis of Investor Behavior (QAIB). In fact, the average equity fund investor surpassed the S&P 500 by nearly six percentage points in 2009.

Dalbar Recognizes the Best Websites in Life Insurance & Annuities

New York Life captured first place in Dalbar's Quarterly Ranking of consumer websites in the financial services industry, followed closely by AXA Equitable, Pacific Life, MassMutual and SunAmerica.

Dalbar Recognizes the Best Web Sites in the Mutual Fund Industry

Dalbar's 2009 Fourth Quarter Mutual Fund Ranking & Trending Report places T. Rowe Price at number one for consumer websites, earning an "Excellent" designation while Wells Fargo, OppenheimerFunds, Fidelity and Vanguard round out the top five of consumer facing websites. The top spot of the financial professional rankings went to OppenheimerFunds with an "Excellent" designation for the 20th consecutive quarter. American Funds maintained their second place position, followed by Fidelity in third, while Invesco Aim and Franklin Templeton both moved ahead, claiming the fourth and fifth places respectively.

Health Insurers Befuddle Consumers

Dalbar, Inc. announced today the release of its first-ever national evaluation of health insurance communications, the Explanation of Benefits (EOBs). This evaluation compared the usefulness of the communication from 34 leading insurers, including the federal government's own Medicare program.

Goldman Sachs Asset Management (GSAM) Takes # 1 Spot for Service to Financial Professionals in Dalbar Service Awards for 2009

Goldman Sachs Asset Management (GSAM) earned the top spot for post-sale service provided to Financial Professionals in the 2009 Dalbar SQM Service Award rankings. The Award is a distinction afforded to those companies found to be above their peers in service to clients and to financial professionals after a full year of rigorous testing.

Dalbar Recognizes Top Defined Contribution Plan Sponsor Web Sites for 3rd Quarter 2009

Dalbar again recognized industry leaders in its quarterly DC WebMonitor review of plan sponsor Web sites.  With its exceptional range of user support features, high usability and impressive offering of Web capabilities, Transamerica wrested the top spot from its peers in the 3rd quarter ranking.  John Hancock’s top honors for Usability and high overall performance earned it a second place finish, with Principal earning the #3 spot overall and top recognition for Web site Functionality.  Merrill Lynch and Oppenheimer funds, took the fourth and fifth positions, respectively. All of the top five sites received a “Very Good” designation, the second tier on Dalbar’s three-tiered Web site ranking scale.

Dalbar Highlights Industry Leading Plan Participant Web Sites

After rigorous testing and evaluation, Dalbar recognized the top plan participant sites in its 3rd quarter DC WebMonitor Web site ranking.  Holding its status for the third straight quarter, Schwab Retirement Plan Services was identified as the #1 plan participant Web site. Its extensive level of functionality and numerous onsite support features has enabled the site to maintain its high ranking. Merrill Lynch’s ease of use and range of functionality has placed it in the #2 spot for the second straight quarter. Rounding out the top five are Principal Financial, Transamerica and Fidelity in the respective 3rd, 4th and 5th spots. The top 5 participant sites all earned Dalbar’s designation of ‘Excellent’.

Dalbar Recognizes the Best Websites in the Mutual Fund Industry

T. Rowe Price maintained the number one position in Dalbar’s Mutual Fund Quarterly Ranking & Trending Report, upholding their “Excellent” designation for a 17th consecutive quarter. Other firms earning an “Excellent” designation in Dalbar’s consumer rankings include Wells Fargo, OppenheimerFunds, Vanguard, Fidelity, BlackRock, Invesco Aim, Schwab and E*Trade.

Dalbar Recognizes the Best Web Sites in Life Insurance & Annuities

In Dalbar’s most recent Life Insurance and Annuity Rankings and Trending report, New York Life and AXA Equitable earned the top two places in the consumer rankings with an “Excellent” designation in the third quarter. Finishing with a “Very Good” Dalbar designation were Pacific Life, MassMutual, TIAA-CREF, SunAmerica, Thrivent Financial, The Hartford, American General and John Hancock Annuities.

Guardian Retirement Solutions Wins Dalbar Seal of Excellence for its Transaction Processing

Dalbar, Inc. announced today that Guardian Retirement Solutions, a division of The Guardian Life insurance Company of America, has been awarded the Dalbar Seal of Excellence for its transaction processing capabilities for the fifth consecutive year. The Dalbar Seal is only awarded to those firms that consistently exceed customer expectations for service levels.

Dalbar Invites Financial Firms to Submit Investor Statements for Annual Ranking Program

Do you believe your firm produces cutting-edge investor statements for your clients? If so, why not turn "cutting-edge" into "award-winning" and promote your firm's commitment to high-quality investor communications?

Leading Plan Participant Web Sites Recognized by Dalbar's DC WebMonitor

Schwab Retirement Plan Services maintained its position at the top of Dalbar's DC WebMonitor Plan Participant ranking for the second quarter of 2009. Second, Third, Fourth and Fifth place went to Merrill Lynch, Transamerica, Prudential Financial and Fidelity, respectively. In a departure from previous quarters, every site in the top five achieved a Dalbar designation of "Excellent".

Dalbar's DC Web Rankings Recognize Industry Leading Plan Sponsor Web Sites

For the third quarter in a row, Principal Financial's plan sponsor Web site places first in Dalbar's DC WebMonitor ranking while also earning an "Excellent" Dalbar designation for the first time. Rounding out the top five for Quarter 2-2009 are, in order: Transamerica, John Hancock, The Newport Group and Vanguard.

Leading Plan Participant Web Sites Recognized in Dalbar's Quarter 1 Web Rankings

Charles Schwab's newly renamed retirement arm, Schwab Retirement Plan Services Company, earned the top spot in the DC WebMonitor Plan Participant rankings for Quarter 1-2009. Schwab Retirement Plan Services, along with Transamerica, Merrill Lynch and Principal Financial, earned a Dalbar designation of "Excellent".

Dalbar Recognizes the Best Web Sites in the Mutual Fund Industry

T. Rowe Price continued to provide exceptional online service for their Mutual Fund customers while earning the number one position in Dalbar's First Quarter Mutual Fund Rankings and Trending Report. The firm also achieved 15 consecutive quarters with an "Excellent" designation. OppenheimerFunds, Vanguard, Wells Fargo, Fidelity, BlackRock and Invesco AIM also captured Dalbar's highest honor, an "Excellent" rating, in the Mutual Fund consumer rankings.

Dalbar Recognizes the Best Web Sites in Life Insurance & Annuities

New York Life has managed to maintain an "Excellent" designation for 20 consecutive quarters and capture the number one place in Dalbar'S recent Life Insurance and Annuity Ranking and Trending report. AXA Equitable, finishing in second place, has also joined New York Life in receiving an Excellent rank, while firms such as MassMutual, Pacific Life, Sun America, TIAA-CREF and The Hartford earned a "Very Good" designation for consumer websites.

Investors Find No Shelter

By all measures, 2008 was the year that wiped out wealth and Dalbar's Quantitative Analysis of Investor Behavior (QAIB) is no exception. In its 15th annual study of mutual fund investor behavior, Dalbar discovered that equity, fixed income and asset allocation fund investors experienced average annual losses for all time periods examined except the longest (20-year) time frame. And even those positive returns did not keep pace with the average inflation rate.

Dalbar Announces QDIA Validation Putnam Absolute Return 500 Fund Is Certified

Dalbar announced the introduction of a new service designed to assist retirement plans with the responsibility of selecting and monitoring investments they choose for those employees who don't feel comfortable making their own investment decisions. These investments chosen for employees are qualified default investment alternatives (QDIAs). They were enacted into federal law by the Pension Protection Act of 2006 and implemented through regulations issued by the United States Department of Labor (DoL).

Transamerica Retirement Services Earns Dalbar Seal of Excellence for its Statement and Web Sites

Boston, MA (February 13, 2009) – Dalbar, Inc. announced today that Transamerica Retirement Services’, a marketing unit of Transamerica Financial Life Insurance Company, was awarded the Dalbar Seal of Excellence for Communications for its Defined Contribution Plan Statement and its Defined Contribution Plan Participant and Plan Sponsor Web sites, at ta-retirement.com. com. The seal is awarded to outstanding communications that effectively and efficiently meet the needs of both the plan sponsors and plan participants. Before awarding the seals, Dalbar conducts a series of tests on the statement and Web site’s to establish that they meet the principal objectives of its audience.